What are the responsibilities and job description for the Claims Specialist position at Big Star Transit, LLC?
WHO WE ARE: A robust non-emergency and paratransit network of well-educated, fully organized, and technology-monitored vehicle Owner-Operators and Small Business Enterprise partners ready to transport passengers to their most valued appointments.
HOW WE COLLABORATE: Team Members strive to be visionary, proactive, and decisive. We are results driven and make Operators our top priority by providing them a high-quality of customer-centric service while being adaptable and resourceful.
THE EXPERIENCE: Big Star Transit honors the uniqueness in every Operator, Team Member, and Rider. We know it takes everyone to create the Big Star experience, and we fiercely protect the diversity of our team. At Big Star Transit, everyone is valued and included.
THE WORK: The Claims Specialist is responsible for processing all accidents and incidents that occur within the Network. As the Claims Specialist, you will report to the Safety Manager. This includes responsibilities, but is not limited to, the following:
Responsibilities:
- Review, process, and monitor progress to close insurance claims related to transit operations, including but not limited to accidents, incidents injuries, and property damage
- Obtain all relevant supporting claim documents from the insured network provider, creating complete electronic files.
- Receive, review, verify documentation to ensure completeness of claim file for processing
- Conduct thorough investigation to determine liability of claim (preventable or non-preventable) using telematic data, dashboard cams, police reports, and witness statements when available.
- Administer claims deductible assignments to the associated and responsible insured.
- Prepare and submit claims files to the designated insurance claims desk of our broker partners and/or Insurer.
- Maintaining clear and effective communication with the insured, insurance departments, and other involved parties throughout the claims process using the electronic insurance claims tracker to monitor the status and visibility of accidents/incidents until closed.
- Attend weekly KPI Team meetings and Monthly ELT meetings to report on the statues of accident incident occurrences that occurred in the week prior, as well as, the ongoing status of existing claims.
- Collaborate and liaise with relevant Team Members, Brokers, Adjusters, and Insurers to ensure that all processes involved in accident and incident reporting is carried out in a timely manner
- Communicate with insurance companies, legal teams, and other involved parties to gather necessary information and documentation
- Provided excellent customer service, addressing inquiries and resolving concerns
- Maintained accurate and organized claim records, ensuring compliance with regulatory requirements.
- Stay up-to-date with industry regulations and laws related to insurance claims
- Consistently met and exceeded performance goals in claim processing and resolution.
Experience and Education:
- 2 plus years of Claims processing
- Knowledge of insurance policies, procedures, and regulations
Skills Requirements:
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Knowledge of insurance principles and regulations
Tech Skills:
- Expert in Microsoft Suite, including Excel
Language Skills:
Required:
- Ability to read, write, comprehend and speak the English language.
Big Star is an Equal Opportunity Employer. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.
Want to learn more about Big Star Transit, LLC? Go to www.bigstartransit.com and learn about all that we have to offer. Where Stars Ride!
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- claims processing: 2 years (Required)
- insurance policies: 2 years (Required)
- Microsoft Excel: 2 years (Required)
Ability to Commute:
- Dallas, TX 75206 (Required)
Work Location: In person
Salary : $22 - $25
