Rental and Repair Shop Supervisor

Description

MECHANICAL SUPERVISOR - FULL TIME

About Us

Big Tool Box & Highlands Garden Center is a family-owned business that has served the greater South Metro area for over 40 years with two locations, Centennial and Parker. We provide amazing customer service through our exceptional staff. If you are passionate about your career and want to contribute to a company you can believe in and grow with, consider sharing your talent at Big Tool Box & Highlands Garden Center.

Overview

The Rental and Repair Shop Supervisor is responsible for the smooth and successful operation of the department. He or she oversees the repair of outdoor power equipment and tools, small engines, glass, plexi-glass and PVC cutting, re-screening of windows and doors. The Rental and Repair Supervisor ensures all customers’ questions/concerns are addressed by providing knowledgeable and pertinent information regarding products, usage, warranties and repairs. Additionally, he or she ensures that all of the retail operations within the department are run smoothly and as profitably as possible. These merchandise areas include automotive, moving and packing, propane, sod, contractor and homeowner outdoor poor equipment and rental.

Qualifications

Minimum Requirements

• Highly proficient in small engine repair with the ability to obtain Stihl and other repair certifications.
• 1 year of retail supervisory experience, preferably in small engine repair and/or rental.
• 3-5 years of retail sales or small engine repair and rental business.

• Skill in establishing priorities and managing both workload and time wisely.
• Ability to communicate effectively with both customers and co-workers.
• Ability to manage and work with a team.
• Ability to follow verbal and written work direction.
• Ability to multitask and follow through on work assignments, especially those that are detailed.
• Ability to follow health and safety compliance.
• Availability to work weekends during busy season and evenings as needed to provide coverage.

Essential Job Functions

• Be able to accurately diagnose and repair equipment.
• Work as part of a team to solve technical and mechanical problems quickly and efficiently.
• Follow and promote high standards of safety, cleanliness and organization.
• Be able to open or close the shop safely and securely.
• Process returns and defected items daily to ensure items are processed appropriately.
• Plan and supervise breaks and lunch schedules.
• Ensure all areas are fully faced and down stacked and that staff are completing this throughout the day as needed.
• Assures effective staffing levels for business expectations by appropriately reducing staffing when slower than expected and reaching out to additional help when needed.
• Ensure rentals are clean, in good working order and merchandised well.
• Address customer issues and requests, elevating to the Store Manager or Assistant Store Managers as needed.
• Provides exceptional employee to customer experience by supporting and assisting in interactions as needed.
• Assign staff to specific duties as needed.
• Maintain an organized and efficient shop, back room and office.
• Maintain spare parts inventory and re-order as needed.
• Maintain and help service delivery vehicles and forklifts when necessary.

Competencies

• Self-control: Must be able to maintain composure, even in difficult situations.
• Dependability: Job requires being responsible, dependable and flexible.
• Stress tolerance: Must be able to accept criticism and deal calmly and effectively in high stress situations.
• Integrity: Job requires being honest and ethical.
• Cooperation: Job requires being pleasant with others on the job and maintaining a good-natured, positive attitude.

Physical Activities

• Ability to work on feet (for long periods of time).
• Able to frequently push or pull moderately heavy objects (approximately 50lbs – 100lbs).
• Ability to lift approximately 50lbs.
• Have manual dexterity and physical stamina.

Salary : $21 - $25