Rental/Repair Sales Floor Supervisor

Description

$500 SIGN ON BONUS AT OUR CENNTENIAL LOCATION! *Upon successful completion of 180 days of continued employment. 

About Us

Big Tool Box & Highlands Garden Center is a family-owned business that has served the greater South Metro area for over 40 years with two locations, Centennial and Parker. We provide amazing customer service through our exceptional staff. If you are passionate about your career and want to contribute to a company you can believe in and grow with, consider sharing your talent at Big Tool Box & Highlands Garden Center.

Overview

The Rental and Repair Shop Floor Supervisor is responsible for the day-to-day operations of the department. He or she oversees check-in and check-out processes for repair of outdoor power equipment, small engines, glass, plexi-glass, re-screening of windows and doors as well as rental equipment and U-Haul truck rentals. The Rental and Repair Floor Supervisor ensures all customers’ questions/concerns are addressed by providing knowledgeable and pertinent information regarding products, usage, warranties and repairs. Additionally, he or she ensures that all the retail operations within the department are run smoothly.

Qualifications

Minimum Requirements

• 1 year of retail supervisory experience, preferably in small engine repair and/or rental.
• 1-2 years of retail sales or rental operations.
• Skill in establishing priorities and managing both workload and time wisely.
• Ability to communicate effectively with both customers and co-workers.
• Ability to manage and work with a team.
• Ability to follow verbal and written work directions.
• Ability to multitask and follow through on work assignments, especially those that are detailed.
• Ability to follow health and safety compliance.
• Availability to work weekends during busy season and evenings as needed to provide coverage.

Essential Job Functions

• Follow and promote high standards of safety, cleanliness and organization.
• Be able to open or close the shop safely and securely.
• Plan and supervise breaks and lunch schedules.
• Ensure all areas are fully stocked and that staff are completing this throughout the day as needed.
• Ensure rentals are clean, in good working order and merchandised well.
• Address customer issues and requests, elevating to the Assistant Store Managers as needed.
• Provides exceptional employee to customer experience by supporting and assisting in interactions as needed.
• Assign staff to specific duties as needed.

Competencies

• Self-control: Must be able to maintain composure, even in difficult situations.
• Dependability: Job requires being responsible, dependable and flexible.
• Stress tolerance: Must be able to accept criticism and deal calmly and effectively in high stress situations.
• Integrity: Job requires being honest and ethical.
• Cooperation: Job requires being pleasant with others on the job and maintaining a good-natured, positive attitude.

Physical Activities

• Ability to work on feet (for long periods of time).
• Able to frequently push or pull moderately heavy objects (approximately 75lbs – 100lbs).
• Ability to lift approximately 50lbs.
• Have manual dexterity and physical stamina.

Salary : $21 - $25