Digital Marketing Account Manager

Are you a self-motivated problem solver who enjoys taking action and helping others maximize their success?

Are you driven by doing quality work every time?

If so, come work at BigPxl!

We have an amazing culture here at BigPxl. We are a team of hard-working people who know how to have some fun along the way. BigPxl isn’t just a growing digital marketing agency, we are a company that encourages our team to grow with us! With a culture of self-motivation and determination, we always strive to be open in our communication. At BigPxl, we will provide you with variety and clarity without micromanagement.

The Digital Marketing Account Manager role is designed to assist the Sales and Operations teams with the resources to retain, manage, and grow existing clientele. This role requires the ability to maintain deadlines and communicate missed deadlines to the Operations team. Goals will be achieved through transparent and timely reporting, client communication, setting goals, determining actions to achieve the goals, and overall strategy implementation. Also, this is very much a client-facing position. You will develop amazing relationships with companies all over the country. However, we are held to a high standard to produce bottom-line metrics for our clients. With that comes heavy accountability and pressure to produce real tangible R.O.I results. If you enjoy working in a fast-paced and dynamic environment, and have the internal grit to pursue personal/industry growth within the ups and downs of agency life, keep reading....

Client Relationship Management:

• Serve as the primary point of contact for assigned clients, understanding their business goals and needs professionally (in-person and through written and phone communication).
• Build and nurture strong, long-term relationships with clients by providing exceptional customer service.
• Conduct regular check-ins and provide updates on campaign progress and performance.
• Assist in the onboarding process by outlining campaign goals, reporting metrics and overall client expectations

Campaign Strategy and Execution:

• Collaborate with the digital marketing team to develop and implement effective digital marketing strategies tailored to each client's objectives.
• Oversee the execution of digital marketing campaigns, including SEO, SEM, and inbound marketing.
• Monitor campaign performance, analyze data, and make data-driven recommendations for optimization.
• Manage client budgets effectively, ensuring that campaigns are executed within budget constraints.
• Provide budget allocation recommendations based on campaign goals and performance.
• Have a sense of urgency in all tasks (day-to-day and ongoing)
• Must be proactive when difficult situations arise, find solutions and be able to communicate those options to the team effectively

Reporting Analysis & Growth:

• Create and deliver regular analytics reports to clients, highlighting key metrics and achievements.
• Use analytical tools to identify opportunities for improvement and adjust strategies accordingly.
• Identify opportunities for upselling additional services to existing clients based on reporting metrics.

Team Collaboration:

• Work closely with the digital marketing team and business development team to coordinate efforts and ensure seamless strategy execution.
• Communicate client feedback and needs to the team to drive continuous improvement.

Requirements:

• 1-2 Years Account Management or Agency Experience

Job Type: Full-time

Benefits:

• 401(k) 100% matching
• Macbook
• Dental insurance
• Flexible schedule
• Regular company lunches and monthly culture events
• Health insurance
• Life insurance
• Paid time off (Start with 3 weeks upon hire date. Over 4 weeks at 2nd year and on up from there - this does not include paid company holidays).
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Salary

Work Location: Hybrid remote in Springfield, MO 65804

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: Hybrid remote in Springfield, MO 65804

Salary : $46,200 - $58,500