Bicycling Guide

POSITION: BICYCLING GUIDE

Bike Adirondacks (BikeADK), a bicycle tourism company based in Saranac Lake, NY, is seeking to hire seasonal bicycle guides responsible for safely caring for participants in BikeADK tours and events. This includes providing an inclusive, positive and safe environment for all guest.

Duties & Responsibilities

Guide Tours

• Lead groups of riders on organized tours, ensuring the safety of all participants at all times.
• Keep the group together and on schedule, making sure to stick to one of the predetermined routes.
• Provide entertaining and informative commentary about landmarks and points of interest along the route.
• Ensure that all riders understand and follow safety guidelines and regulations.
• Handle any issues or emergencies that may arise during the tour in a calm and professional manner.

Customer Service

• Check guests in and welcome them in a friendly manner.
• Provide clear instructions for safe bicycling.
• Respond to any questions or concerns from riders.
• Handle any customer complaints or issues in a professional and timely manner.
• Create a positive, inclusive, and enjoyable experience for guests.

Bike Maintenance

• Perform basic repairs and troubleshooting as needed.
• Fix minor issues that arise on the tour.

Additional Details

This role is a flexible, seasonal, and part-time job that is great for those looking for supplemental or intermittent work. Events are scheduled throughout the season and guides will have a contract committing them to several events on the pre-determined schedule. Private tours will also come up throughout the cycling season. Those will be assigned to guides based on availability, interest and specific expertise for the individual types of tours.

Requirements & Qualifications

• Over the age of 18
• Familiarity with the Adirondacks and Adirondack Rail Trail
• Ability to ride a bike up to 50 miles in one day
• Comfortable fixing flat tires/basic maintenance (training provided)
• Valid driver’s license
• Clean driving record
• Ability to operate a passenger van or shuttle bus
• Ability to pull and safely back up a trailer
• Good communication skills
• Ability to follow directions and schedules
• Ability to work flexible hours, including weekends and holidays
• Good customer service skills

Previous tour guide experience, customer service roles, bike mechanic experience, professional medical training and multilingual candidates are a plus!

Compensation
This position starts at $20/hr, plus tips with considerations for relevant experience.

Additional Support
BikeADK will also provide the following support:

• Training in advance of first workday and supervised training for the first week of employment
• Clean, working vehicle with insurance and proper New York State inspections
• Insurance coverage while guiding
• BikeADK outerwear to be worn while working

These positions have been made available by the provisions of a grant to from the New York State Office of Community Renewal CDBG. Low-to-moderate income persons as defined by HUD will be given first consideration in hiring. Information can be obtained by contacting BikeADK at fun@bikeadk.com.

Interested applicants should send a resume and simple cover letter to BikeADK owner Doug Haney at doug@bikeadk.com. Candidates will be called for interviews beginning in February with the successful candidate notified by the end of April.

Job Types: Part-time, Seasonal

Pay: $20.00 - $35.00 per hour

Expected hours: 5 – 20 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Monday to Friday
• No nights
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Tips

Ability to Commute:

• Saranac Lake, NY 12983 (Required)

Work Location: In person

Salary : $20 - $35