What are the responsibilities and job description for the Care Center Rep position at BINSWANGER ENTERPRISES LLC?
Job Details
Description
Binswanger Enterprises is looking for a Full-Time Care Center Representative to provide our customers with optimal and efficient service. With 150 years of experience in the construction industry and a long-term commitment to excellence in over 55 locations nationwide, we are seeking a new team member to represent our Care Center. The ideal candidate is organized, sales & service oriented, and exhibits the utmost of integrity at all times.
Job Details
- Take customer calls and provide accurate responses and exemplary service
- Prepare quotes for a variety of work orders including residential and commercial glass needs
- Monitor work order progress, and effectively manage follow up process
- Understand and use correct product category codes
- Ensure business is conducted in a manner exhibiting high legal, moral, ethical and professional standards
- Follow established policies and procedures for daily administrative duties
- Meet Corporate audit criteria for administrative duties
Qualifications
- Ability to determine customers needs with each inquiry whether by phone, email, or text
- Strong communication and customer service skills
- Capacity for time management and multi-tasking
- Proficient computer skills with knowledge of fundamental software
- Positive attitude with willingness to learn and enhance skills
Binswanger Glass offers clients glass and glazier solutions that will help restore, transform and increase the beauty of their home or commercial property. We use our 150 years of experience in the industry to provide proficient project management, expert installation, and productive teamwork to assist clients with their needs. Originally founded in 1872, Binswanger Glass is headquartered in Memphis, TN and is the largest retailer and installer of Architectural Glass and aluminum products within the construction and residential markets in the United States.
Best in Glass Benefits
Binswanger Glass offers a comprehensive benefits package for all full-time employees:
- Industry-leading Compensation
- Medical, Dental, and Vision Insurance Plans
- 401K with employer match
- 100% Company-paid Short-Term Disability and Life Insurance
- Supplemental Life Insurance and additional Voluntary Benefits
- Personal Health Advocate
- Employee Assistance Program
- Tuition Reimbursement
- Generous Paid Time Off (PTO) including 9 annual holidays
- Daily Pay
EEO/AA Employer/F/M/disabled/veterans
