IT Executive Support Specialist

Description

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Position Summary:

A leading performer who manages projects as well as managing people.  The responsibilities of this position are to provide support primarily for C-Suite level executives hardware and software issues but also all regional IT system and services deemed as appropriate by their manager.  This includes day-to-day support, application setup and troubleshooting of internal IT supported applications.  Troubleshooting and rectification of end user hardware issues and the provision of generalized support when necessary.  May conduct induction processing and training for new hires, manage through offboarding and onboarding, the setup and removal of users on various network-based systems and triaging of our corporate ticketing system.  Advanced Support Specialist staff may be given responsibility for the automation and management of the client PC imaging process and client software deployment process if located in region.  Serves as escalation point for junior level support staff.  Staff may be given roles within a project team and should be capable of performing other related duties if delegated and directed by the manager.

ESSENTIAL FUNCTIONS

• Provide concierge-level Support for Executives (C-Suite), including out-of-office Support
• Provide Audio/Video conference support for onsite/offsite presentations, events, and meetings.
• Prioritize and manage the VIP support queue and provide weekly updates to leadership team
• Install, relocate, configure, troubleshoot, and support desktops, laptops, virtual machines, mobile phones (Android and iPhone), VOIP products peripheral equipment, and software
• Effectively communicate with end-users to identify issues and develop solutions.
• Coaches, mentors, instructs others, acts as technical resource for team 
• Performs other related duties as directed by the manager

Qualifications

Education and Experience:

• Requires a High School diploma, certification or equivalent and 10 years of relevant experience; or an Associate degree with 8-10 years of relevant experience; or a Bachelor's degree with 5-8 years of relevant experience

Knowledge, Skills and Abilities:

• 5 years of experience in enterprise IT support
• Preferred 3 years of experience working directly with C-Suite Executives and Vice President level employees.
• Experience installing, administering, and troubleshooting Windows computers and laptops within an Active Directory domain environment.
• Troubleshoot PC hardware problems and provides basic PC hardware maintenance when needed
• Must have extensive knowledge of Windows and Mac operating systems
• Knowledge of Apple hardware, Mac OS X, IOS iPhones, and iPads are required
• Knowledge of configuration management tools like SCCM and Jamf
• Understanding of networking, DHCP, and DNS within a local area network
• Experience with WebEx, Zoom, Teams rooms systems, and other audiovideo conferencing technologies
• Experience troubleshooting Active Directory, TCP/IP networks, and standard PC and Mac applications/operating systems.
• Expert level of technical knowledge
• Track record of creating improvements that bringing about positive changes to the business
• Exceptional at handling highest level of escalated situations
• Excellent communicating and reporting skills

Additional Position Information:

Coordinates, diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. Defines, designs and implements network communications and solution improvements. Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system. Manages the load configuration of a central data communication processor and makes recommendations for purchase or upgrade of data networks. Coordinates terminal orders and cable installation, network system planning, upgrading, monitoring, testing and servicing. Approves action requests and specifies purchase requirement. Negotiates and places orders with common carriers.  

Why Join Bio-Techne:

• We offer competitive salaries along with extensive medical, vision, and dental plans for you and your family starting on day one!
• We invest in our employees’ financial futures through 401k matching and an employee stock purchase plan.
• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, tuition reimbursement, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging. 
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Where permitted by applicable law, candidate must have received or be willing to receive an FDA authorized COVID-19 vaccine by date of hire to be considered for this position. 

Bio-Techne is an E-Verify Employer in the United States.