Digital Engagement Strategy and Operations - Associate Director

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

The Associate Director - Digital Engagement Strategy and Operations to be located at our Corporate Center in Indianapolis, IN will be at the forefront of our digital space, driving innovative strategies and fostering meaningful connections with our business partners. This role is responsible for providing day to day operational oversight and strategic direction across critical digital channels. This includes the creation of and adherence to global operational processes, overall health monitoring/reporting of day-to-day projects across teams, setting strategic direction on new capabilities and technologies, and overall leadership and guidance to high priority projects to ensure successful delivery.

What You Will Do

• Lead the strategic investigation and pilots of new social media technologies, capabilities, and ways of working.
• Act as the BI&A communication liaison within our team to comprehend the incoming data and its utilization by external parties
• Develop expertise in search and tagging to identify opportunities and gaps within our portfolio firsthand
• Serve as the Product Owner for Social Media relative to SAFe Agile Practices, representing the team to leadership and coaching team members during ceremonies.
• Train team members to support, implement, scale, maintain and evolve existing and new technology solutions
• Gain deep understanding of business goals & processes and translate them into innovation, using influence to gain buy-in of key stakeholders.
• Guide and consult on key projects, remove barriers and identify gaps within portfolio
• Lead priority deliverables and coach team members on processes to ensure delivery of projects   
• Build roadmaps for key initiatives, both tactically and at the macro level to drive projects forward rapidly and communicate where the team is headed.
• Analyze existing processes for improvement and identify and resolve process gaps
• Tech@Lilly representation, support and engagement in technology RFIs & RFPs to ensure technology is architecturally, strategically and tactically aligned to current and future tech stack & privacy changes occurring in 2025 and beyond
• Identify and participate in efforts enabling automation of process efficiencies
• Work across key digital channels to ensure cohesiveness of technology solutions
  
  
  

Your Basic Qualifications

• Bachelors Degree in business, marketing, IT or similar fields
• 5 years in a digital engagement or IT organization
• Experience with social media
• Experience leading cross-functional projects and working cross multiple customer groups
• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position now or in the future.
  
  
  

What You Should Bring

• Strong learning agility
• Self-starter mindset
• Strong verbal and written communications skills with high attention to detail
• Have strong self-management skills and ability to work in ambiguity
• Demonstrated ability to work in a dynamic, constantly evolving environment
• Experience working with search and web analytics technologies
• Ability to understand business requirements and effectively translate business needs and process into technical terms, and vice versa.
• Proactive mindset that can solve issues and involve stakeholders as needed
• Ability to excel with limited captured requirements for projects and deliverables
  
  
  

Other

• This position reports to the Associate Director – Global Digital Engagement, Social Media, Search, and Tagging
• Hybrid work schedule with at least 3 days onsite at the Corporate Center in Indianapolis, IN
• Relocation benefits eligible
  
  
  

Consumers possess an increasingly digital attitude, and the majority expect real-time answers in their life. The need to engage in digital channels to connect and communicate with customers is growing and becoming more sophisticated by the day! The digital engagement / customer space is continuously evolving – new products in the marketplace, new platforms, changes to existing platforms, shifts in user loyalty, new data to report and new ways to interact with customers. Lilly recognizes the need to be present with customers in the digital environment with personalized, meaningful engagements! The Global Digital Engagement team is globally focused and effectively builds solutions / capabilities for Marketing, Corporate Affairs and Medical organizations globally. The team owns social media, search, media and tagging technologies, as well as the CCPDE personalization technology strategy and capability.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$123,000 - $180,400

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly