What are the responsibilities and job description for the Netsuite Administrator position at Biotouch?
The NetSuite Administrator will leverage their analytical knowledge and in-depth understanding of NetSuite to optimize our business processes and uncover opportunities within our supply chain and financial operations. This role requires strong problem-solving skills and regular interaction with various professionals to generate value for the business, ensuring that NetSuite solutions enable the business to achieve its objectives. The role involves close collaboration with business owners, IT teams, and vendors to manage, enhance, and support commercial applications, ensuring they meet business needs and comply with regulatory standards such as HIPAA, GDPR, and ISO27001.
Job Responsibilities
Lead efforts to plan, scope, gather, understand, and analyze business requirements related to NetSuite, translating these into functional and non-functional requirements.
Apply business analysis knowledge and creativity to drive requirements work from planning and elaboration to validation and communication throughout the requirements lifecycle.
Utilize strong analytical capabilities to decompose complex business models, specify critical functions, and identify inter-dependencies for design considerations within NetSuite.
Engage with business and technology partners to clarify NetSuite application functions, processes, and data flows, aligning them with business and technology capabilities or constraints.
Integrate NetSuite solutions into business workstreams, including the provision of enablement materials and training agendas to facilitate adoption and integration.
Verify through various testing practices (e.g., UAT) that NetSuite solutions meet functional specifications and resolve specified business problems.
Maintain awareness of NetSuite technology components and their relevancy to functional modules, especially their advantages in advancing business position and improving user journeys.
Continuously advance our business capabilities for automation, insights, or market offering services within NetSuite to promote forward-thinking opportunities for our business.
Ensure compliance with HIPAA, GDPR, and ISO27001 standards, incorporating privacy, security, and data protection best practices into all aspects of commercial application management.
Required Skills/Abilities:
Excellent communication skills with the confidence to identify, negotiate, and mitigate difficult circumstances (e.g., demanding stakeholders, changing requirements scope).
Ability to listen, think independently, and be a curious and creative individual.
A sense of urgency, decisiveness, and ability to work well under pressure.
Ability to plan, lead, and direct tactical activities to scope work effort and capture business requirements for analysis, prioritizing features to produce required business outcomes.
Knowledgeable and capable of conducting and managing NetSuite requirements of varying complexity through its lifecycle, validating, or presenting with business partners and technologists.
Experience in business case development incorporating a broader enterprise view of the business value proposition, including functional analysis, workflow analysis, impact analysis (organization, cost), and risk analysis.
Experience in client training activities, ranging from quick reference or user guides, conducting functional walkthroughs, creating training materials, and addressing FAQs to integrate NetSuite functions into business activities.
Required Skills and Qualifications
- Bachelor’s degree in Information Systems or related field preferred.
- Minimum 8-10 years of experience in a role interacting significantly with business and technology leaders, defining business operations, workflows, and technology solutions.
- Experience in vendor management, training, support escalation, and system adoption best practices.
- Knowledgeable in HIPAA, GDPR, and ISO27001 standards, with experience implementing compliance measures in IT solutions.
- Domain knowledge in one or more industries, with a preference for Printing or Health/Supply Chain, and a broad understanding of current and emerging technologies.
- Experience in Agile frameworks, participating in Agile practices, and familiarity with product development, DevOps practices, and microservices.
- Technical knowledge and experience in delivering IT solutions, with a strong background in partner management and strategy formulation.
