What are the responsibilities and job description for the Call Center Customer Service Agent position at Biz Voice Boost?
Job Title:Call Center Customer Service Agent
Location: Austin, TX
Job Type: Full-Time
Reports To: Customer Service Manager
Job Summary:
We are seeking a dedicated Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, addressing their inquiries and providing exceptional service with a positive attitude. The ideal candidate will thrive in a fast-paced environment and possess outstanding communication skills. As a Call Center Customer Service Agent, you will be responsible for assisting customers via phone, email, and chat, ensuring their questions are answered promptly and accurately
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner via phone, email, and chat.
- Provide detailed information about products and services to customers.
- Assist customers with order processing and tracking, including changes and cancellations.
- Resolve customer complaints and issues efficiently and effectively, following company guidelines.
- Document customer interactions accurately in the database for record-keeping and follow-up purposes.
- Collaborate with team members and other departments to enhance customer experience.
Qualifications & Skills:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Proven experience in a customer service role, preferably in a call center environment.
- Exceptional verbal and written communication skills with a friendly and professional tone.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle high call volumes while maintaining attention to detail.
- Proficiency in using computer systems and Microsoft Office Suite.
