Call Center Customer Service Agent

Job Title:Call Center Customer Service Agent
Location: Austin, TX
Job Type: Full-Time
Reports To: Customer Service Manager

Job Summary:

We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this vital role, you will be the first point of contact for our customers, providing exceptional service, addressing inquiries, and resolving issues. You will work in a fast-paced environment where each day presents new challenges and opportunities to assist clients and exceed their expectations. 

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services while addressing customer issues.
• Resolve customer complaints and escalate complex issues to appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions in our database.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Participate in training programs to stay updated on product knowledge and customer service best practices..

Qualifications & Skills:

• High school diploma or equivalent; further education is a plus.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent communication skills, both verbal and written, with strong listening abilities.
• Strong problem-solving skills and the ability to stay calm under pressure.
• Familiarity with customer relationship management (CRM) software is preferred.
• Ability to multitask and manage time effectively in a fast-paced environment.