What are the responsibilities and job description for the Call Center Customer Service Agent position at Pattern Promotions?
Job Ad for Pattern Promotions
Job Position: Call Center Customer Service Agent
Location: Austin, TX
Salary: $34,000 - $43,000 per year
Job Type: Full-time
About Us
Pattern Promotions is a dynamic and rapidly growing company dedicated to providing exceptional branding and promotional services to businesses of all sizes. We pride ourselves on our commitment to customer satisfaction and are known for our innovative approach and vibrant company culture. Join our team and be part of a company that values excellence, teamwork, and creativity.
Job Description
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will serve as the frontline representative for our company, interacting with customers to address their inquiries, resolve issues, and provide outstanding service that enhances customer satisfaction.
Responsibilities
- Answer incoming customer calls and respond to inquiries in a timely manner.
- Provide accurate information about products and services to customers.
- Resolve customer complaints and issues effectively and professionally.
- Process orders, forms, and requests accurately using our systems.
- Maintain a high level of customer satisfaction through excellent communication skills.
- Document all customer interactions and maintain accurate records.
Skills & Qualifications
- High school diploma or equivalent is required; higher education preferred.
- Proven experience in customer service, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to handle high call volume while maintaining professionalism.
- Familiarity with customer service software and Microsoft Office Suite.
Benefits
- Competitive salary within the industry
- Health, dental, and vision insurance
- Paid time off, including vacation and sick days
- 401(k) plan with company match
- Professional development and training opportunities
- Supportive and collaborative work environment
If you’re ready to be part of a passionate and supportive team at Pattern Promotions, apply today to start making a difference in the customer experience!
Salary : $34,000 - $43,000
