What are the responsibilities and job description for the Customer Service Assistant position at Biz Voice Boost?
Job Title: Customer Service Assistant
Location: Austin, TX
Job Type: Full-Time
Reports To: Customer Service Manager
Job Summary
We are seeking a friendly, detail-oriented Customer Service Assistant to join our team. The ideal candidate will be responsible for providing excellent customer support, handling inquiries, processing orders, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities
Location: Austin, TX
Job Type: Full-Time
Reports To: Customer Service Manager
Job Summary
We are seeking a friendly, detail-oriented Customer Service Assistant to join our team. The ideal candidate will be responsible for providing excellent customer support, handling inquiries, processing orders, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, and social media.
- Resolve customer complaints and escalate complex issues when necessary.
- Maintain accurate customer records and update CRM systems.
- Provide support to the sales team by handling administrative tasks.
- Stay up to date on company products, policies, and promotions.
- Identify opportunities to enhance the customer experience and recommend improvements.
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office and CRM software.
- Excellent problem-solving and conflict-resolution skills.
