What are the responsibilities and job description for the Customer Service Representative position at Blackbird Recruiting?
Customer Service Rep - P&C Insurance
Paramus, NJ
50,000 - $60,000
Responsibilities :
- Respond promptly to customer inquiries via phone, email, and live chat.
- Address customer concerns and complaints with empathy and professionalism.
- Provide detailed information about our P&C insurance products and services.
- Assist customers with policy changes, renewals, and cancellations.
- Process and document customer requests accurately in the system.
- Verify customer information and ensure all records are up-to-date.
- Guide customers through the claims process, ensuring they understand each step.
- Gather necessary documentation and information for claim processing.
- Liaise with the claims department to expedite claim resolution.
- Identify opportunities for up-selling or cross-selling additional insurance products.
- Support the sales team by providing relevant customer information and insights.
- Participate in outbound call campaigns to follow up on leads and renewals.
- Investigate and resolve customer issues in a timely manner.
- Coordinate with internal departments to ensure customer satisfaction.
- Escalate complex issues to higher management when necessary.
- Stay updated with industry trends and product knowledge.
- Participate in training sessions and team meetings.
- Provide feedback on improving customer service processes and policies.
Qualifications :
Salary : $50,000 - $60,000
