What are the responsibilities and job description for the IT Specialist position at Blackstone Security Services, Inc.?
Job Overview
We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will possess a strong foundation in computer networking and desktop support, with a focus on providing exceptional help desk assistance. This role is crucial for maintaining the integrity of our IT systems and ensuring that all users have the support they need to perform their tasks effectively.
Responsibilities
- Provide technical support to end-users through help desk services, addressing issues related to hardware, software, and networking.
- Troubleshoot and resolve problems with VPN connections, firewalls, and other network-related issues.
- Assist in the installation, configuration, and maintenance of computer hardware and software.
- Monitor system performance and ensure the security of IT infrastructure.
- Utilize ticketing systems such as ServiceNow or Jira to track incidents and manage requests efficiently.
- Collaborate with team members to implement IT solutions that enhance productivity.
- Document processes and create user guides for common technical issues.
Experience
- Proficiency in Windows operating systems and desktop support is essential.
- Familiarity with VPN technologies, firewall configurations, and computer networking principles.
- Experience using help desk tools such as Remedy or ServiceNow is advantageous.
- Strong problem-solving skills with the ability to work independently or as part of a team.
- Knowledge of computer hardware components and troubleshooting techniques is preferred.
- Experience or knowledgeable in Milestone XProtect
If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
Work Location: In person
Salary : $16
