Front Desk Specialist

COMPANY OVERVIEW

At Blaze Gymnastics and Blaze Launchpad, we prioritize children's growth, confidence, and well-being. Since 2012, we've provided a premier gymnastics and ninja training center, offering programs for children ages 12 months to 18 years. In addition to classes, we host competitive gymnastics teams, birthday parties, camps, adult classes, private lessons, and more.

Across our two facilities, spanning over 25,000 square feet, we provide state-of-the-art equipment designed for athletes of all ages and skill levels. From equipment tailored for young beginners to advanced training tools like beams, bars, and vault runways with a foam pit, we ensure a safe, engaging, and supportive environment. Open seven days a week, we offer flexible scheduling and allow make-up classes to accommodate busy families.

Blaze Gymnastics and Blaze Launchpad operate as two distinct facilities within the same plaza. Blaze Gymnastics houses school-aged gymnastics classes, trampoline and tumbling classes, and competitive teams. Blaze Launchpad is home to our Preschool Gymnastics and Ninja Bootcamp programs. We are seeking lead coaches for programs at both locations.

POSITION OVERVIEW:

Blaze Gymnastics is seeking enthusiastic and dedicated Front Desk Specialists to join our team. This role is responsible for providing outstanding customer service, managing administrative tasks, and ensuring smooth front desk operations. The ideal candidate has excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment.

JOB RESPONSIBILITIES:

• Greet and assist customers in a friendly and professional manner
• Handle incoming phone calls and emails, responding to inquiries promptly and efficiently
• Provide information about gym classes, services, and policies
• Assist customers with membership sign-ups, class changes and account updates
• Monitor and manage apparel, vending and supply inventory, placing orders when needed
• Maintain a clean and organized front desk and lobby area
• Process customer payments and account transactions
• Maintain attendance records, including tracking absences and scheduling make-up classes
• Coordinate birthday party events, including bookings, preparation and customer communication
• Perform additional administrative tasks as assigned by management

POSITION REQUIREMENTS

• Availability to work evening and/or Saturday shifts
• Proven experience in a customer service role
• Strong computer literacy skills with the ability to learn new software quickly
• Excellent organizational skills with a keen attention to detail
• Effective time management skills to handle multiple priorities
• Strong phone etiquette and communication skills, both verbal and written

PREFERRED EXPERIENCE

• High school graduate or equivalent preferred
• Prior front desk or receptionist experience preferred

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• Flexible schedule

Schedule:

• Evening shift
• Weekends as needed

Ability to Commute:

• Cicero, NY 13039 (Required)

Ability to Relocate:

• Cicero, NY 13039: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $20