Front Desk Specialist

About Swan Bay Resort & Marina:

Nestled in the heart of the Thousand Islands, Swan Bay Resort & Marina offers a unique waterfront escape, complete with stunning views, exquisite accommodations, and an array of events for the whole family. Our mission is to make every stay memorable, ensuring that your time with us is nothing short of extraordinary.

Our culture is built upon our core values:

• Excellence Wins: We go above and beyond to create unforgettable moments. Growth isn’t just a goal—it’s a mindset. Every interaction reflects care, quality, and a genuine belief that our guests come first.

• Together, We Thrive: Trust, communication, and accountability are the heart of our team. We support one another with empathy and grace, knowing we are stronger together. Commitment to Swan Bay means embracing our shared vision and celebrating our successes as a family.

• Hustle with Heart: We approach each day with gratitude and a solution-focused mindset. Proactivity and adaptability guide us to work smarter, not harder. Our actions set the standard for others to follow, cultivating an atmosphere of possibility and progress.

Job Overview:

As a Front Desk Specialist, you will be the first point of contact for our guests, embodying the warmth and hospitality that Swan Bay Resort & Marina is renowned for. Your role is pivotal in ensuring guests have a seamless and memorable experience from arrival to departure.

This position requires flexibility, including working holidays and weekends. Shifts are scheduled between 8:00 AM and 8:00 PM, with both day and afternoon shifts available.

Key Responsibilities:

Guest Reception & Services:

• Greet and welcome guests upon arrival with a friendly and professional demeanor, exemplifying our commitment to Excellence Wins.

• Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.

• Provide detailed information about resort amenities, events, and local attractions.

• Address and resolve guest inquiries, concerns, or complaints promptly, reflecting our dedication to exceptional service.

Reservation Management:

• Handle phone calls and emails related to reservations, cancellations, and modifications.

• Utilize reservation software to manage bookings and maintain accurate records.

Boutique Oversight:

• Assist in the daily operations of our on-site boutique, including inventory management and sales transactions.

• Ensure merchandise displays are appealing and stocked appropriately.

Administrative Duties:

• Maintain a tidy and organized front desk and lobby area.

• Perform clerical tasks such as filing, photocopying, and data entry.

• Coordinate mail distribution and manage incoming deliveries.

Schedule:

• Up to 8-hour shifts, available 7 days a week between 8:00 AM - 8:00 PM

• Day & Afternoon Shifts

• Weekend & Holiday availability required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee:

• Must be able to lift at least 25 lbs.

• Must be able to sit or stand for an extended period.

• Must be able to work outside during the summer months, where shade is often provided.

• Must be able to effectively communicate with all guests and employees.

• Is regularly required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and use their senses of taste or smell.

Qualifications:

Education & Experience:

• High school diploma or equivalent preferred.

• Prior experience in customer service, hospitality, or front desk roles is advantageous but not mandatory.

Skills & Attributes:

• Proficiency in Microsoft Office Suite and familiarity with reservation systems.

• Exceptional verbal and written communication skills.

• Strong organizational abilities with attention to detail.

• Ability to multitask and prioritize in a dynamic environment.

• Professional appearance and adherence to dress code standards.

• Resourceful and proactive problem-solving skills.

• Ability to commute to Alexandria Bay, NY 13607.

Benefits:

• Competitive hourly wage of $17.00 - $19.00.

• Employee discounts on resort amenities and services.

• Opportunity to work in a picturesque setting alongside a dedicated team.

Application Process:

If you are passionate about delivering exceptional guest experiences and align with our core values, we invite you to apply. We look forward to welcoming you to the Swan Bay family!

Swan Bay Resort & Marina is an equal opportunity employer.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $17 - $19