What are the responsibilities and job description for the Order Management Specialist - Blue Buffalo - Remote Eligible position at Blue Buffalo?
Job Description:
OVERVIEW
Duties include but are not limited to, order entry /processing, transportation communication tracking and communication follow up, service issue management and general resolution of customer inquiries both verbal and written. Act as first point of contact for all external/internal customer queries.
The Order Management Specialist role works cross functionally with the Field Sales team, Blue Buffalo Supply Chain as well as Customer personnel to ensure accuracy and ease of transactions, while continually improving process efficacy.
KEY ACCOUNTABILITIES
OVERVIEW
As an Order Management Specialist, you are responsible for day-to-day delivery of dedicated customers, manufacturer vendors, and warehouse distribution centers.
Duties include but are not limited to, order entry /processing, transportation communication tracking and communication follow up, service issue management and general resolution of customer inquiries both verbal and written. Act as first point of contact for all external/internal customer queries.
The Order Management Specialist role works cross functionally with the Field Sales team, Blue Buffalo Supply Chain as well as Customer personnel to ensure accuracy and ease of transactions, while continually improving process efficacy.
KEY ACCOUNTABILITIES
- Receive and process customer orders, ensuring orders filed meet Blue Buffalo policies
- Manage and resolve service issues; devise a solution that best meets both Blue Buffalo’s and the Customer’s needs
- Work closely with Customer Replenishment Analysts, Shipping Facilities, Customer, and Field sales to execute merchandising events
- Build and maintain relationships with Blue Buffalo Customers and Vendors
- Communicate with Field sales and Trade team to ensure accurate invoiced pricing
- Identify and analyze business opportunities to maximize efficiencies and/or enhance our relationship with the Customer
MINIMUM QUALIFICATIONS
- High School Diploma and 2 years of experience in accounts payable or order management or account management
- Strong communication skills with the ability to work with cross functional partners both internal and external
- Highly motivated person with strong computer proficiency skills - SAP and Microsoft Office, comfort with Excel
- Ability to think proactively and to make decisions independently
- Ability to manage multiple responsibilities and demands in a fast-paced work environment
- Computer proficiency – SAP and Microsoft Office, experience with Excel
PREFERRED QUALIFICATIONS
- Bachelor’s degree
- Ability to identify and execute process improvement opportunities
- Ability to develop and sustain long-term business relationships
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
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