What are the responsibilities and job description for the Technical Account Executive position at Blue & Co.?

Job Description

Position Overview :

The Technical Account Executive at Blue Pioneer Consulting, a Blue & Co, LLC joint venture, has a pivotal role that blends technical aptitude with business acumen to uniquely serve our customer and the market. The Technical Account Executive will craft a superior experience of delivered services, understand customer needs, defining specific business outcomes while guiding the full sales and operations cycle.

Responsibilities :

Identify profitable opportunities for all Blue Pioneer Consulting products and services, contributing to the growth of the new business pipeline and enhancing revenues
Understand the customer’s buying and decision-making processes, providing guidance to the Blue Pioneer team for navigating these processes effectively
Present new Blue Pioneer Consulting service and product sales opportunities that support the customer's objectives, working in partnership with leadership and sales to close deals
Act as the primary contact for senior leadership of customers, fostering a business relationship that encompasses both technical and business support
Achieve defined benchmarks and Key Performance Indicators (KPIs) to ensure the successful identification, engagement, and onboarding of warm leads into Blue Pioneer Consulting
Effectively articulate the value proposition of Blue Pioneer Consulting services and potential business outcomes to partner organizations and their staff, demonstrating how our solutions can drive benefits for them and their customers
Build and lead a coalition of support within Blue Pioneer Consulting and among customers, ensuring effective collaboration and opportunity ownership
Communicate effectively across all levels within Blue Pioneer and the customer's organization, ensuring all stakeholders are informed and engaged
Cultivate a base level knowledge of IT service delivery and its impact on budget, resources, and company operations
Facilitate seamless customer onboarding experiences during and post-sale, ensuring smooth integration into Blue Pioneer's services and maximizing customer satisfaction and retention
Ensure customer expectations are appropriately set and met, entering opportunity information in Blue Pioneer systems as needed
Provide detailed reporting to Blue Pioneer leadership regarding the business health of the customer and market insights
Proactively discover, define, report, and resolve customer concerns, contributing to the continuous improvement of Blue Pioneer Consulting 's offerings

Expertise and Experience :

Possess strong knowledge of IT solutions with the capability to link the technology’s value to a customer’s business objectives

Demonstrates a continuous hunger for growth, opportunities, and knowledge in technology, business practices, and innovative solutions

Proven ability to work both independently and collaboratively within a team to address and solve problems, showcasing initiative and a proactive approach

Demonstrated leadership skills with the capacity to guide, inspire, and motivate an account team towards achieving collective goals

Outstanding verbal and written communication skills, with the proficiency to clearly convey complex information to a diverse audience

Influential in interactions, utilizing exceptional persuasion skills to achieve optimal outcomes

Strong presentation skills, capable of engaging and educating a C-suite level audience effectively

Thrives in a dynamic, fast-paced environment, adept at managing multiple projects and tasks simultaneously with a high degree of organization and efficiency

Resilient under pressure, maintaining composure and focus to meet and exceed objectives

Excellent organizational and time management skills, prioritizing tasks effectively to meet deadlines and targets

Results-oriented, with a creative and energetic approach to tackling challenges and capitalizing on opportunities

Maintains a positive, self-motivated, confident, and tenacious attitude, fostering a productive and encouraging work environment

Holds a college / university degree in a related field; relevant experience may also be considered as a substitute for formal education, highlighting a commitment to learning and professional development

Expectations :

Availability to travel to nearby sites as needed to partner branch offices and customer locations

Independently completes diverse tasks of the job and applies and enhances knowledge and skill

LI-Remote

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