Plumbing Field Support Manager

Join the Blue Collars Team Field Support Manager

At Blue Collars, we're redefining what it means to deliver exceptional plumbing services. Focused primarily on commercial projects with some residential work, we are dedicated to fostering a professional, team-oriented environment that values hard work, collaboration, and growth. The Field Support Manager plays a critical role in supporting and optimizing our technicians, ensuring they perform at their best while delivering top-tier service to our customers.

Commitment to Excellence:
We provide innovative, reliable solutions to complex plumbing challenges, setting a standard of quality in every project.

State-of-the-Art Tools and Training:
Our team is equipped with the best tools and ongoing training to ensure efficient and professional work.

Career Growth Opportunities:
As we grow along the East Coast, we offer leadership training and opportunities for advancement to individuals committed to driving success.

Team-Oriented Environment:
We emphasize collaboration, supporting each other to improve processes, efficiency, and overall performance.

Work-Life Balance and Wellness Perks:

• Competitive pay and performance-based bonuses.
• Unlimited paid time off to maintain a healthy balance.
• Free gym and chiropractic memberships to support your well-being.

As a Field Support Manager, your mission is to provide full support to our team of technicians and customers. This role involves troubleshooting complex issues, sourcing parts efficiently, and implementing strategies to enhance technician performance. The ideal candidate thrives under pressure, demonstrates strong leadership skills, and is committed to improving the team's overall effectiveness.

• Technical Support:
  • Diagnose plumbing issues with precision and assist technicians in resolving challenges.
  • Source and procure parts promptly to minimize downtime.
  • Stay informed about industry advancements and apply them to improve service quality.
• Team Optimization:
  • Work closely with technicians to enhance their skills, efficiency, and overall performance.
  • Identify areas for improvement and implement strategies to streamline workflows.
  • Provide guidance and mentorship, ensuring technicians meet and exceed customer expectations.
• Customer and Technician Communication:
  • Serve as a liaison between technicians and customers, ensuring clear and effective communication.
  • Address urgent matters that may require availability during late nights or weekends.
• Leadership and Problem-Solving:
  • Lead by example, demonstrating professionalism and adaptability in high-pressure situations.
  • Collaborate with the team to develop systems and processes that enhance efficiency and productivity.

• A professional leader with a customer-first mindset.
• Exceptional problem-solving skills and the ability to think creatively under pressure.
• A self-motivated individual who proactively identifies and addresses challenges.
• Someone who values team collaboration and thrives on improving processes for shared success.
• A person adaptable to change and committed to innovation and growth.

• Primarily commercial plumbing work, with some residential projects.
• Competitive compensation with performance bonuses.
• Full health insurance coverage for single plans.
• Access to free gym and chiropractic memberships.
• Opportunities to shape and lead a growing team as we expand.

If you're ready to take on a leadership role with a company that values professionalism, innovation, and teamwork, we want to hear from you. Submit your resume and cover letter today and help Blue Collars set the industry standard for excellence in plumbing.

Blue Collars Building Excellence, Empowering Teams.