Providence College Internship 2025 - Client Service Manager

Schedule: Hybrid Compensation: $18-$25 hourly   Jump into the new world of health insurance:   At Blue Cross & Blue Shield of Rhode Island (BCBSRI), our business is healthcare. But our focus is on improving lives. Be part of a team that is large enough to make a difference but small enough to be innovative. Work in a rapidly changing field. Take a chance to be creative. Move outside the status quo. Shape new ideas with the power of a national brand behind you.   Join others who know diversity is strength:   We appreciate and celebrate everything that makes us unique: age, national origin, citizenship status, perspectives, experiences, physical or mental disability, military status, race, ethnicity, religion, gender, sexual orientation, gender identity and/or expression. Our diversity strengthens us as an organization and helps us better serve an increasingly diverse Rhode Island population.   Why this job matters:   The Commercial Support Team is looking for a Health Policy and Management student to assist as a Client Service Manager Intern. The student will be exposed to the patient experience on the insurance eligibility and claims side, including how to read claims and understand how they process against member benefits. The student will have the ability to shadow and sit in on team meetings as well as have designated projects.    What you will do: Manage incoming inquiries (phone calls, emails, Salesforce cases, and faxes) to help: Educate customers; clearly respond to inquiries concerning products, benefits, and eligibility, claims, pharmacy, and/or billing Facilitate resolution to the highest level of escalation for group, sales, or third-party administrators, and member concerns to ensure satisfaction and retention of group accounts Interpret and research complex issues; facilitate and ensure prompt resolution with internal departments Communicate updates and issue resolution to customers  Provide feedback and recommendations for process improvement and training needs Develop a thorough knowledge of all lines of business Perform other duties as assigned What you need to succeed: Proficiency with Microsoft Suite of products, i.e., Word, Excel, PowerPoint, etc. Familiarity with the health insurance or managed care industry, including the RI provider community Ability to read contractual and subscriber agreements to understand benefits, and the RI rules and regulations relative to eligible enrollees

Salary : $18 - $25