Providence College Internship Program 2025- Medicare Operations

Schedule: Hybrid Compensation: $18-$25 hourly   Jump into the new world of health insurance:   At Blue Cross & Blue Shield of Rhode Island (BCBSRI), our business is healthcare. But our focus is on improving lives. Be part of a team that is large enough to make a difference but small enough to be innovative. Work in a rapidly changing field. Take a chance to be creative. Move outside the status quo. Shape new ideas with the power of a national brand behind you.   Join others who know diversity is strength:   We appreciate and celebrate everything that makes us unique: age, national origin, citizenship status, perspectives, experiences, physical or mental disability, military status, race, ethnicity, religion, gender, sexual orientation, gender identity and/or expression. Our diversity strengthens us as an organization and helps us better serve an increasingly diverse Rhode Island population.   Why this job matters:   Provide technical and Call Center project support for a customer service Medicare contact center and Medicare operations team whose efforts will focus on measuring and improving customer and agent experience through the optimization of contact center platforms and technology.    What you will do: Schedule working sessions, prepare agendas, project timelines, and minutes Assist learning and development, quality, and operational teams to identify and support initiatives within the contact center, such as the development of training materials Prepare spreadsheets, reports, presentations, and other materials Outline test cases, perform user acceptance testing, and collaborate with other team to streamline processes and implement new features and enhancements Collect, record, analyze, and evaluate data and information for the delivery of our contact center Conduct research on various policies, practices, and topics for customer service operations and healthcare Participate in intern group project and divisional scheduled engagements where possible, including community events or visits to BCBSRI retail stores Attend other meetings as needed and perform other duties as assigned   What you need to succeed: Professional speech and demeanor Highly motivated and reliable individual Experience with adult education, learning design or learning theory Working knowledge of Microsoft Office including Excel, PowerPoint, & Word Knowledge of SharePoint and Power BI preferred Computer navigation skills Written and verbal communication skills Bilingual experience preferred but not required Time management skills Ability to collect and organize data Ability to work independently Ability to meet established time and quality standards Ability to exercise sound judgement Process improvement skills

Salary : $18 - $25