What are the responsibilities and job description for the E-Commerce Operations Strategist position at Blue Marble?
About Blue Marble
Blue Marble is an award-winning company with a mission to create purposeful products that inspire learning in children and empower parents. Our culture is playful, energetic, and talented.
The Senior E-Commerce Operations Manager will oversee the e-commerce operations team, ensuring efficient performance in warehouse relationships, team communication, product launches, inventory management, and process improvements.
This role requires a strategic thinker with strong leadership skills to drive operational excellence and support growth objectives.
Primary Responsibilities:
- Monitor warehouse performance to ensure 3PLs meet standards, forecast demand, negotiate rates, improve communication, and coordinate efforts.
- Foster team communication, collaboration on delayed and slow-moving items, provide early warnings on forecasts, and review production and shipping plans.
- Oversee product launches, including communicating and tracking launch timings, creating listing and compliance processes, and pushing for early reorders.
- Maintain and track out-of-stock (OOS) management.
- Monitor and reduce shipping/storage fees and update fee documentation.
- Manage the Amazon relationship, coordinating early and Q4 orders, managing drop ship and weekly orders, and troubleshooting non-orderable items.
- Oversee the shipping process management, ensuring compliance with shipping requirements, updating Amazon on ASINs, and troubleshooting shipping issues.
- Manage the e-commerce operations team.
- Contribute passion, energy, and optimistic enthusiasm to the Blue Marble culture.
Desired Qualifications
- Education: BS/BA in Business, Supply Chain Management, or a related field preferred.
- 5 years of experience in Inventory Placement, Supply Chain, and Logistics preferred.
- 5 years of experience managing teams required.
- Experience working with Amazon 1P and 3P required.
- Strong Excel skills.
- Acutely attention to detail.
- Excellent written and oral communication skills.
- Strong organizational, problem-solving, and analytical skills.
- Ability to manage priorities and workflow.
- Versatility, flexibility, and a willingness to work within constantly changing priorities.
- Commitment to excellence and high standards.
