IT , Technical Support CCTV

- Provide valuable technical assistance for enhancing the functionality of a CCTV system.

- Should know how to use Team Viewer or other remote connectivity software.

- Reset and setup DVR’s and NVR’s remotely.

- Link DVR’s and NVR’s to Network.

- Install remote apps on phones.

- Configure IP Cameras ONVIF.

• Resolving technical problems spanning various platforms and technologies (Surveillance Hardware / Software (Mobile and Desktop), TCP/IP Networking, Customer Provided Routers.
• Troubleshooting and/or establishing LAN / WAN connections to our products
• Install and configure our computer software and mobile applications
• Continuously learn updated industry and product knowledge regarding best practices and latest technologies
• Take incoming and outbound support calls to assist installers with configuring our product or troubleshooting.
• Answer customer emails and maintain correspondence through sustaining support issues
• Create returns authorization tickets.

Education/ Experience:

• Excellent written and verbal communication
• Strong phone contact handling skills and active listening.

Language:

English (Required)

Spanish(Preferred)

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Work Location: In person

Salary : $22 - $26