What are the responsibilities and job description for the Food & Beverage Operations Manager position at Bluebird Hunter Lodge?
At Bluebird Hunter Lodge, nestled in the serene Catskill Mountains, we seek an exceptional Food and Beverage Manager to oversee our dining operations.
Key Responsibilities:
- Supervise both Back of House and Front of House operations
- Manage kitchen, bars, restaurants, and events staff
- Cordinate efficiently with the General Manager for banquet functions
- Work closely with the Guest Services Manager, Executive Housekeeper, and General Manager to enhance guest experiences
Detailed Job Description:
• Supervise all operations in the Back-of-house and Front-of-house areas, managing the kitchen, bars, restaurants, and events staff at Hunter Lodge.
• Efficiently coordinate staff to ensure the success of banquet events in collaboration with the General Manager.
• Work closely with the Guest Services Manager, Executive Housekeeper, and General Manager to create outstanding guest experiences, exceed expectations, nurture relationships, and maximize profitability.
• Represent Hunter Lodge and Lark Hotels with exceptional service standards and professionalism throughout guests' stay, from reservations to departure.
• Oversee the daily operations of food service revenue centers, managing activities from opening to closing.
• Lead recruitment efforts by interviewing, hiring, and training food, beverage, and banquet personnel alongside the General Manager.
• Provide timely feedback to staff on job performance to increase productivity and improve guest service.
• Guide and mentor staff to uphold consistent service standards and efficiency, actively engaging on the floor.
• Develop and implement staff schedules based on business forecasts and labor targets.
• Update restaurant, cocktail, and wine menus regularly to ensure accuracy and enhance the guest experience.
• Cultivate and maintain relationships with vendors, purveyors, and service contractors.
• Conduct monthly inventories of liquor, beer, wine, and soda while monitoring small wares inventory to manage costs effectively.
• Collaborate with the Director of Food Beverage to understand menu items and pricing strategies.
• Ensure the delivery of high-quality food and beverage services, continuously seeking improvements.
• Serve as a liaison between guests, service staff, and the kitchen to facilitate smooth communication and operations.
• Participate in managerial meetings to discuss overall operations and provide feedback from the Front of the House.
• Assist in promotions and marketing activities in partnership with the Social Media Coordinator/Administrative Assistant.
• Maintain a clean and well-maintained facility, adhering to health and safety regulations and licensing laws.
• Fulfill Manager On Duty (MOD) responsibilities as assigned.
• Uphold high standards of sanitation, safety, and personal protection in the workplace.
• Review and approve employee hours for payroll accuracy, safeguarding the property and assets of Lark Hotels.
