What are the responsibilities and job description for the Veterinary Client Service Supervisor position at BluePearl?
As a Veterinary Client Service Supervisor, you will :
- Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each clients unique set of circumstances.
- Guide?the?Client?Service?Team?Leader?to schedule?client?service?associates?cost-effectively?to?ensure?the?provision?of sufficient staffing to meet and / or exceed client needs at every?shift.?
- Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
- Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes and ongoing communication and feedback.
- Coach?client?service?associates?to?be?continuously?aware?and?proactive?at?anticipating?and?addressing?client services?and to seek assistance with escalated, stressful situations.?
- Plans and executes regularly scheduled team?meetings.?
- Seek?new?ways?to?better?serve?clients?through?ongoing?training?opportunities,?input?from?the?Client?Service?Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing?basis.?
- Personally?meet with clients to discuss concerns and questions regarding any aspect of services?provided.?
- Other job duties as assigned.
- BluePearl
- Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
- We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
- To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
- Medical, dental, vision, and life insurance options.
- Parental leave benefits
- Flexible work schedules
- 401k and retirement planning
- Time to reset, rewind, and reflect through our paid time off and floating holiday plans
- A regional licensed social worker who can provide guidance, advice, and tips / tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
- We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
We value your health and well-being as an associate by providing you with the following :
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity_ _employer_ _and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need_ _assistance_ _or_ _an accommodation_ _during the application process because of a disability, it is available upon request. The company is pleased to provide such_ _assistance_ _, and no applicant will be penalized?_ _as a result of_ _?such a request. We are an Equal Opportunity Employer and a Drug Free Workplace._ _?_
