What are the responsibilities and job description for the Customer Service Representative position at Blueprint Nutrition?
About Us
Blueprint Nutrition is a leader in clinical-grade supplements, helping healthcare providers support their patients with targeted nutritional protocols. We are seeking a Customer Service Representative with experience, confidence, and a heart for serving others. If you are detail-driven and solutions-oriented, we'd love to meet you.
Overview
As a Customer Service Representative, you'll be the voice of Blueprint Nutrition, supporting practitioners, answering questions, and resolving issues with clarity and care.You'll work within our customer support platforms, ensure smooth communication between departments, and help maintain the high level of trust our clients expect.
Duties
- Respond to customer inquiries via email, phone, and chat.
- Resolve product and order issues in a timely and professional manner.
- Document all customer interactions clearly and accurately in the support platform.
- Use Hubspot to manage support tickets.
- Identify patterns and communicate recurring issues to the operations or product team.
- Collaborate with warehouse for smooth customer experiences.
- Maintain a deep understanding of our products and protocols.
- Support the improvement of internal processes and customer resources.
Qualifications
- 3 years of customer service experience (health, wellness, or e-commerce industry preferred)
- Familiarity with customer service platforms (Zendesk, Freshdesk, Hubspot, etc.)
- Excellent communication and problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
- Comfortable with technology, learning new tools, and cross-team collaboration
- Calm and professional under pressure
If you're passionate about helping people and building strong relationships, apply now to join our team!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Preferred)
Language:
- English (Required)
Ability to Commute:
- Shreveport, LA 71105 (Required)
Ability to Relocate:
- Shreveport, LA 71105: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $20
