What are the responsibilities and job description for the IT Support Specialist position at Board?
At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!
We are seeking a highly skilled and service-oriented IT Support Specialist to join our dynamic team. This role is tailored for a professional who can thrive in a high-profile VIP environment, delivering exceptional technical support and ensuring seamless operations for boardrooms and critical meetings.
Key Responsibilities include:
- Provide comprehensive support for hardware, software, and network related issues, ensuring minimal disruption to VIP clients.
- Oversee the setup, configuration, and troubleshooting of audio-visual (AV) equipment in boardrooms and meeting spaces, ensuring optimal performance.
- Manage and support Microsoft O365 applications, addressing issues related to email, collaboration tools, and cloud services.
- Utilize IT Service Management (ITSM) principles to manage incidents, requests, and changes efficiently, maintaining high service standards.
- Work autonomously to resolve issues while collaborating effectively with the IT team and supporting the Head of IT Technology & Service Management's initiatives.
Additional Responsibilities include:
- Installation and configuration of approved hardware, software and mobile devices
- Creating, updating and flagging knowledge base articles as required
- Clearly communicate technical solutions in a user friendly and professional manner
- Delivers, Tags, sets up and assists in the configuration of end user PC hardware, software and peripherals.
- Coordinates timely repair of PC equipment covered by 3rd party vendor maintenance agreements.
- Escalation of any issues to Management
Ability to be:
- Accurate whilst following documented processes and policies
- Customer and service orientated
- Highly driven and have a professional/determined/positive mental attitude.
- Willing and capable to work well independently and within a team environment. Has capacity to inspire and motivate others.
- Effective communicator with all levels of the business
- Analytical thinker, with a systematic approach to decision making and problem solving, whilst under pressure
- Demonstrates drive and commitment
Qualifications and Skills:
- A degree in Information Technology, Computer Science, or a related field is preferred. Relevant experience may be considered in lieu of formal education.
- Certifications such as CompTIA A and ITIL are advantageous, demonstrating foundational IT knowledge and service management proficiency.
- Strong understanding of computer systems, mobile devices, and other tech products, with the ability to troubleshoot and diagnose problems effectively.
- Ability to assess complex situations, identify problems, and implement effective solutions promptly.
- Commitment to delivering exceptional customer service, with excellent communication skills to interact with VIP clients professionally.
- Willing to travel where required.
This role requires attendance in the office 3 days a week and for critical Board, client, and executive meetings.
Our commitment to Diversity and Inclusion:
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!
