Service and Parts Director

A Service and Parts Director position involves managing the efficient and profitable operation of both the service and parts departments.

Key Responsibilities:

• Leadership and Management:
  • Lead and manage the service and parts departments.
  • Hire, train, mentor, and develop service and parts staff.
  • Set goals, monitor performance, and provide feedback to department managers.
  • Operational Efficiency:
    • Ensure efficient and high-quality service repairs and parts management.
    • Minimize "come backs" or repeat issues.
    • Optimize inventory management and parts ordering.
    • Implement and maintain dealership service and parts procedures.
    • Ensure all financial transactions are recorded and handled properly.
• Financial Performance:
  • Develop and implement service and parts pricing plans.
  • Analyze pricing to ensure competitiveness and profitability.
  • Work with parts and service managers to improve the overall profitability of the dealership.
  • Customer Satisfaction:
    • Help customers with service recommendations and explain parts needed for each job.
    • Ensure that customers are satisfied with the quality of service and parts.
• Other Duties:
  • Monitor parts inventories and place orders.
  • Ensure the accuracy of records for parts and materials.
  • Handle customer service issues related to parts and service.

Skills and Qualifications:

• Strong leadership, management, and organizational skills.
• Excellent customer service skills.
• Knowledge of automotive repair and maintenance.
• Ability to manage and motivate staff.
• Familiarity with inventory management systems.
• Proficiency in financial management and budgeting.
• Good communication and interpersonal skills.