Receptionist/Service Writer

COMPANY DESCRIPTION:

At Boca Aircraft Maintenance, we believe exceptional customer service begins with exceptional people.

Our team is available 24/7 with two full maintenance hangars, our 22,000 sq. ft. facility here in Boca Raton and our 40,000 sq. ft. facility in Opa Locka. Both are equipped with highly skilled technicians and the tooling necessary to deliver quality, cost effective service. We service Challenger, Eclipse, Falcon, Gulfstream, Hawker, and Learjet aircraft.

BENEFITS INFORMATION:

We also offer competitive salaries and bonuses, industry leading health benefits, 401k plan (matching up to 4%), paid time off, and paid holidays to our valued employees. At BAM, you’re never just another employee, you’re an integral part of a well-respected family owned and operated business, with strong culture and ties to the South Florida aviation community.

Job Title: RECEPTIONIST/SERVICE WRITER

Reports To: SALES MGR Status: Hourly; Nonexempt Shift: Full-time; Dayshift; Weekdays

Job Summary:

The Receptionist/Service Writer is responsible to greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. Additional responsibilities include translating the customers’ needs into work orders for technicians, preparing quotes for customers and billing customers when the work is completed.

Supervisory Responsibilities:

• NONE

Duties/Responsibilities:

• Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
• Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
• Performs administrative and clerical support tasks.
• Performs basic filing and recordkeeping.
• Enters data into Corridor System with accuracy at a rate of 12000 keystrokes per hour (KPH)/45 words per minute (WPM)
• Assist in processing new Service Orders
• Drafts quotes and assists with invoicing customers
• Assist the Sales Manager as needed
• Additional duties as deemed necessary and assigned

Education and Experience:

• High School diploma, GED, or equivalent
• 2-plus years of experience in an aviation service writer role strongly preferred
• Proficient in Microsoft Word
• Proficient in Microsoft Excel
• Proficient computer key boarding skills
• Customer Service experience

Required Skills/Abilities:

• Demonstrates willingness and ability to learn and apply new information and skills
• Accurate data entry at a rate of 12000 keystrokes per hour (KPH)/45 words per minute (WPM)
• Demonstrated ability to use tools such as Salesforce and Corridor
• Demonstrated Microsoft Office skills proficiency: Word, Excel, PowerPoint
• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.

Physical Requirements:

• Regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, talk and hear.
• Frequently required to climb or balance, stoop, kneel, crouch or crawl and smell.
• Occasionally required to sit for prolonged periods of time.
• The employee must occasionally lift and/or move up to 25 pounds; Over 40 lbs. with assistance.
• Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Must be able to Stand/Sit 80% of the time.
• Must be able to walk 10-20% of the time.
• Must be able to Talk/Hear 100% of the time.
• Must be able to lift/push/pull objects weighing up to 25 pounds at a time; over 40 lbs. with assistance
• Manual dexterity and physical strength necessary to operate office tools or equipment

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Experience:

• Customer service: 3 years (Required)

Work Location: In person