Food & Beverage Manager

Description

Job Title                      Food & Beverage Manager

Reports to                  Director of Dining Operations

Level                           Experienced

Job Location               Boca Woods Country Club - Boca Raton, FL

Position Type             Full-Time

Job Shift                     Any

Job Categories           Hospitality

Position Summary:

Oversee daily food and beverage service in the Club restaurant operations. Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while ensuring the standards of service and safety guidelines are met.

The benchmarks for a successful Food & Beverage Manager are: The maintenance of all quality standards for service, cleanliness, and staff development. Assists the Director of Dining Operations in overseeing day-to-day operations including casual and fine dining, private events and bartending operations.

Attention to set up and service details are a must. Diplomatic team player able to foster relationships with Members, Employee Partners and guests. Possesses a passion for exceeding Member expectations and a commitment to excellence that results in providing the highest quality Member and guest experience.

Essential Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Assists with interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Acknowledge, greet and thank Members and guests in all areas of the Club.
• Take an active role in service on a daily basis. Remain highly visible during lunch and dinner service hours.
• Lead the pre-service Daily Line-Up. Ensure it is effective and informative with all necessary staff.
• Establish high standards of service and implement training procedures to ensure excellent service.
• Work closely with Human Resources to interview and hire the best employees possible.
• Assure that effective training for new staff and professional development activities for experienced staff are planned and implemented.
• Coordinate the activities of Front of the House and Back of the House leading to an exceptional service and culinary experience for the Members.
• Maintain a Food Bible and Beverage Bible for staff. In addition, develop other training materials as needed.
• Have a targeted focus on the Club’s beverage program. Work closely with the bar staff.
• Place beverage orders for all non-alcoholic, beer and liquor products.
• Inspect to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.
• Address Member and guest complaints and advise the other Managers and the Director of Dining Operations about appropriate corrective actions taken
• Maximize food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on “up-selling.”
• Evaluate and supervise performance and dress codes. Carry out disciplinary action as needed, in accordance with the Club’s policies, working with HR and ensure that communication is open, concise, constructive and timely.
• Follow closing procedures including a thorough check out of service staff and grounds.
• Complete a daily manager’s report for the MOD of the next shift. Email end of shift reports to all pertinent staff. Maintain follow up reports for major events.
• Setting up and breaking down of any events put on by the Club
• Training and development of Food & Beverage Team
• Execution of floor plans

Knowledge and Skill Requirements:

• Minimum of five years’ experience required in a supervisory/managerial role
• Bachelor’s Degree from a four-year college or university in Hotel/Restaurant Management preferred or equivalent combination of college and experience
• Country club experience preferred
• Proven experience in fast paced service environment
• Computer skills with emphasis on Microsoft Word and Excel
• Excellent communication skills.
• Multi-task oriented.
• Knowledge of workplace safety procedures
• POS knowledge, NorthStar preferred.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

Education & Work Experience Requirements:

• High School Diploma or G.E.D. preferred. 
• Minimum of 3. years’ experience in the same position

 Physical Requirements:

• Ability to stand for a long period of time 
• Must be able to sit, stand, crouch, stoop and kneel if needed
• Frequent walking

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle or feel objects, tools or controls, talk or hear, and taste or smell.  The employee is occasionally required to walk, reach with hands and arms, stoop, kneel, crouch or crawl.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to extreme cold. The noise level in the work environment is usually moderate.

Compensation:

• Salary is commensurate with experience.

This is a full-time position eligible for full benefit package such as: 

• • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company Paid Life Insurance
  • Supplemental Life Insurance
  • Company Paid Short Term Disability Insurance
  • Company Paid Long Term Disability Insurance
  • 401(k) Retirement Savings Plan with Company Match
  • Vacation Time
  • Paid Sick/Personal Time Off
  •  Holiday Pay

Boca Woods Country Club believes in a culture were the following and practiced and lived by daily.

• Creates a feeling of overall Hospitality, Warmth and Energy through interactions with Members and Staff.
• Responsible for genuine hospitality to all members and guests, that compliments the service-centric culture of the Club.
• Maintains high visibility, regularly communicating and interfacing with Members, both in person and through structured written communications.
• Is a “Steward of the Brand,” ensuring the intention of the Mission, Vision and Guiding Principles for the Club is understood through actions, practices, processes and through discussions.
• Takes a “Coaching and teaching” approach to team member development and directs corrective action procedures as necessary.
• Responsible for hiring, coaching, disciplinary action, and ensuring proper documentation is completed.

• Focused on continued development of a culture in which all staff are committed creating “wow” moments for Members and guests.

• Works closely with Club partnerships and approved consultants to ensure successful recruitment, retention and performance of the team members who represent the Organization
• Greets guests and maintains a visible and approachable presence throughout the operation.
• Responds to member/guest complaints and promptly addresses their concerns.
• Holds and attends regular team meetings for reports, developing alignment across all areas of responsibility.
• As a “Team Player” of Boca Woods Country Club, the team member must be flexible and is required to perform any job, in whatever capacity, as requested by the General Manager that may be necessary for the smooth operation of Boca Woods Country Club.

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills, and abilities. 

Disclosure Statement: This job description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for Boca Woods Country Club and POA. Therefore, all employees are expected to perform additional duties that may be assigned from time to time by management in its sole discretion.

Qualifications

 Physical Requirements:

• Ability to stand for a long period of time 
• Must be able to sit, stand, crouch, stoop and kneel if needed
• Frequent walking

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle or feel objects, tools or controls, talk or hear, and taste or smell.  The employee is occasionally required to walk, reach with hands and arms, stoop, kneel, crouch or crawl.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to extreme cold. The noise level in the work environment is usually moderate.

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.