What are the responsibilities and job description for the Call Center Agent position at Bold MK?
Department: Bold MK
Location: Birmingham
Compensation: $17.25 - $25.00 / hour
Job Title: Call Center Agent
Location: Birmingham, AL
Job Type: Full-Time
Department: Customer Service
Job Summary:
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will be the primary point of contact for customers, handling inquiries, resolving issues, and providing exceptional service. Your goal will be to ensure customer satisfaction and deliver top-quality support, contributing to the company's reputation and growth.
Key Responsibilities
- Handle inbound and outbound calls from customers in a courteous and professional manner.
- Assist customers with troubleshooting and resolving product or service issues.
- Document and update customer information in the system accurately.
- Maintain a positive, empathetic, and professional attitude with every customer interaction.
- Identify customer needs and provide solutions in a timely manner.
- Meet and exceed individual and team performance goals and targets.
- Follow communication scripts and protocols while handling calls.
- Escalate complex issues to the appropriate department or supervisor as needed.
- Participate in ongoing training and professional development opportunities.
- High school diploma or equivalent (some college or degree preferred).
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and proficiency in using call center software and tools.
- Positive attitude and a passion for helping others.
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
Salary : $17 - $25
