What are the responsibilities and job description for the Call Center Agent position at Core Call Inc?
Department: Core Call Inc
Location: Birmingham
Compensation: $17.25 - $25.00 / hour
Job Title: Call Center Agent
Job Summary: We are seeking a dedicated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for providing exceptional service, addressing customer inquiries, resolving complaints, and ensuring a positive experience for all callers. This position requires excellent communication skills, problem-solving abilities, and a passion for delivering high-quality support.
Key Responsibilities
- Answer incoming calls from customers in a timely and professional manner.
- Provide accurate information about products, services, and promotions.
- Address customer inquiries, concerns, and complaints with a friendly, empathetic approach.
- Document and update customer accounts and interactions accurately in the system.
- Follow up with customers as needed to resolve issues or confirm resolutions.
- Collaborate with other team members and departments to improve customer satisfaction.
- Escalate complex or unresolved issues to the appropriate department or supervisor.
- Maintain a positive and professional attitude while managing multiple customer requests.
- High school diploma or equivalent (College degree is a plus).
- Strong verbal communication skills with a clear, friendly, and professional phone manner.
- Ability to handle challenging situations and remain calm under pressure.
- Good problem-solving and multitasking skills.
- Proficiency in using computer systems, including CRM software.
- Ability to work in a fast-paced environment and meet performance targets.
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
Salary : $17 - $25
