What are the responsibilities and job description for the Call Center Customer Service Agent position at Core Call Inc?
Department: Core Call Inc
Location: Birmingham
Compensation: $17.25 - $25.00 / hour
Job Title: Call Center Customer Service Assistant
Location: Birmingham, AL
Position Type: Full-Time
Job Summary: We are seeking a motivated and customer-focused Call Center Customer Service Assistant to join our dynamic team. The ideal candidate will act as the first point of contact for customers, providing exceptional service and resolving inquiries efficiently. This role requires excellent communication skills, problem-solving abilities, and a positive attitude.
Key Responsibilities
Customer Interaction:
- Respond to incoming calls, emails, and chat inquiries in a professional and courteous manner.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Problem-Solving:
- Identify and assess customers' needs to achieve satisfaction.
- Troubleshoot issues and provide accurate information to customers.
Documentation:
- Record customer interactions, process accounts, and file documents accurately in the company's CRM system.
Maintain detailed records of customer inquiries and resolutions.
Team Collaboration:
- Work closely with other departments to resolve complex customer issues.
- Provide feedback on recurring customer issues to improve products or services.
- High school diploma or equivalent; a college degree is a plus.
- Strong verbal and written communication skills.
- Proficiency in using computers and CRM software.
- Ability to handle stressful situations and remain calm under pressure.
- Strong problem-solving and multitasking abilities.
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
Salary : $17 - $25
