Receptionist Weekends

Summary:

Provides receptionist assistance for mortuary and/or cemetery activities and assistance to facility visitors by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.

• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.

• Answers questions about organization and provides callers with address, directions, and other information.

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Escorts visitors to the staterooms, chapel area or other areas of the facility as needed. Maintains an awareness of the whereabouts of visitors.

• Receives, sorts, and routes mail, and maintains and routes publications.

• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.

• Performs other clerical duties as needed, such as filing, photocopying, and collating. Updates and distributes the daily schedule. (Weekend positions only; not evening positions.)

• Accepts/processes payments on accounts and payments received during daily arrangements from clients and issues receipts.

• Communicates the requests of visitors to funeral directors, family service staff, or other appropriate staff members.

• Facilitates effective coordination of the arrangement offices. Collects personal effects delivered by client families; completes the personal effects form and routes to the funeral director.

• Serves as an assistant to the Manager with secretarial tasks, including but not limited to typing correspondence and distributing documents.

• Reviews, balances, and interprets computer reports, and makes corrections.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school graduate or equivalent or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Ability

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to read and comprehend simple instructions, short correspondence, and memos.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Knowledge of basic computer skills including Word and Excel.

Certificates and Licenses

None required.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position is in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate.

Benefits:

• 401(k) savings & profit-sharing plan, subject to the terms of the applicable benefit plan.

• Paid Sick and Safe Leave Policy: Hourly and exempt employees accrue paid sick leave in accordance with state and local laws.

Other compensation: Employees have the opportunity to earn:

• Quarterly bonuses under the Company’s Quarterly Incentive Plan, subject to Plan eligibility requirements.

• Educational Development: The Company encourages career development and may help support your participation in educational courses, seminars, and conferences

when deemed to make a direct contribution to job development. Eligibility and prior approval are required. 

• Employee Referral Program: Employees may receive an Employee Referral payment upon the referral and hire of a job candidate filling an open position with the Company, subject to the Program’s eligibility requirements.

• At-Need Funeral and Cemetery Benefits: Following six months of continuous service in good standing, employees may be eligible for at-need funeral and cemetery benefits.

• Pre-Need Cemetery Benefits: Following three years of continuous service in good standing, employees may be eligible for pre-need cemetery benefits.