What are the responsibilities and job description for the Salesforce Administrator position at Boostlingo?
ABOUT US
Boostlingo is a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break down communication barriers.
Boostlingo’s technology innovation empowers our customers and the people they serve to communicate without barriers and increases language access for all. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over the phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation.
Headquartered in Austin, TX, our global, hybrid teams are distributed across offices in San Francisco, Austin, Copenhagen, Manila, and Ireland.
WHAT IT MEANS TO BE A BOOSTIE
Our core values drive everything we do. From how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these values:
- No Hide, Go Seek: Be accessible to colleagues, seek out what you need, ask others for help.
- Positive Vibes: Bring positive energy and have a “solutions” mindset
- Be Bold but Stay Humble: Appreciate that every voice matters (and we want to hear yours) while remaining humble in the understanding that no one person is more important than the broader team.
- Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued.
In both 2022 & 2023 Boostlingo was recognized as one of Inc. Magazine's Best Workplaces. This esteemed recognition reflects the dedication that our incredible team has towards embodying our Core Values every day and we couldn’t be prouder!
ABOUT THE ROLE:
As a Salesforce Administrator at Boostlingo you will play a crucial role in ensuring the efficient and effective operation of our go to market teams. You will be responsible for configuring, customizing, and maintaining our Salesforce CRM system to meet the needs of our sales, marketing, and account management departments. This role requires a deep understanding of Salesforce best practices, excellent problem-solving skills, and a passion for driving sales success through technology.
WHAT WILL BE EXPECTED OF THE ROLE:
- Customize and configure Salesforce to meet the specific needs of our go-to market team.
- Manage user profiles, permissions, and security settings.
- Develop and maintain custom reports, dashboards, and workflows.
- Collaborate with sales, marketing, and account management teams to ensure seamless lead-to-opportunity conversion.
- Provide ongoing training and support to all CRM members.
- Troubleshoot and resolve issues related to Salesforce functionality.
- Stay up-to-date with Salesforce updates and recommend new features or enhancements.
- Monitor data quality and integrity within Salesforce.
- Administer and provide support to integrated technology stack similar to: DealHub, Salesloft, ZoomInfo, Chorus, 6Sense, RingLead, Linkedin Sales Navigator
WHAT MAKES YOU PERFECT FOR THIS ROLE:
- Bachelor's degree in Business, Information Technology, or a related field.
- 1-2 years of experience as a Salesforce Administrator.
- Excellent problem-solving skills and attention to detail.
- Self-motivated with the ability to work independently.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Strong understanding of Salesforce best practices and data management.
- Proficiency in creating custom reports and dashboards.
- Salesforce Administrator Certification (ADM 201) is a plus.
WHAT MAKES BOOSTLINGO A GREAT COMPANY?
- Values and mission-based ethos that drives our product development strategy
- Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
- Hybrid/Remote working arrangements
- Competitive compensation and robust benefits offerings, including 401(k) plan with match!
- Flexible PTO
We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
This role is remote however, we can only hire in the following states at this time:
Arizona, California, Colorado, Florida, Georgia, Illinois, Maine, New York, Oregon, Tennessee and Texas.
