What are the responsibilities and job description for the United Kingdom, EBike Technical Support Specialist position at Bosch Group?
Company Description
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500 associates at 28 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and logistics sectors as well as information and communication technology.
Job Description
We are looking for passionate individuals who love sports, technology, and connecting with others to join our team. If you have always been fascinated with biking and sports since you were a child, then this is the perfect opportunity for you!The eBike is not just a mode of transportation, it's a lifestyle. It promotes healthy living, reduces our impact on the environment, and brings communities together. At Bosch eBike Systems, we are dedicated to shaping the future of urban mobility in a sustainable and innovative way.If you have a passion for helping others and want to be a part of a company that is making a positive impact on the world, then we want to hear from you. Join us in creating a more fascinating and connected eBike world. Let's ride into the future together!As an EBike Inside Technical Support Specialist your main functions will be :
Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.
Respond to end consumer calls for technical, general product support, and spare parts,topics.
Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.
Make decisions on warranty per company guidelines.
Document calls / cases in a CRM (Customer Relationship Management) tool
Responsible for developing and maintaining excellent customer relationships.What we offer
Be a part of our international network and profit from the diverse opportunities of a global employer : Training and internal growth opportunities.
A full time job, Work Monday to Friday : NO WEEKENDS.
Bosch employees profit from various discounts including Power Tools and Home Appliances.
Our working environment is fun, rewarding and offers room for creativity.-
Work from home without losing the touch of your colleagues. This is a hybrid position, 1 week in the office and 3 weeks work from home.
Member Get Member : refer us a friend and if they pass our recruitment process, you are rewarded with 250€ in cash. (terms and conditions apply).- Internal Promotion Opportunities and Career Development : Be a part of our international network and profit from the diverse opportunities of a global employer : Training and internal growth opportunities.- Up to 32 days of paid holidays per year.- Inspiring office : Work in a Smart Building, get amazing views, open space, common spaces (Kitchenette), parking space for bikes and free fruit in the office once per week..- A permanent contract.
Qualifications
Candidates must be available to work full time (39 hours per week), Monday to Friday based in Barcelona (Spain).- Candidates must have previous experience working with UK Customers (Consumers Rights, Warranties and UK local policies).- Fluency in English (C2 level, Native or equivalent)
Additional Information
Impress us with your competence, personality, and commitment, and you'll be able to set out on a new career path. It is your expertise, commitment, and experience which makes our services "Invented for life" and sparks enthusiasm in our customers.Discover new directions and apply now!
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