What are the responsibilities and job description for the Technical Support Specialist position at Gotham Technology Group?
Title: L1 Helpdesk Support Engineer
Location: Onsite in Norwalk, CT
Duration: 6 months contract
Required:
- Over two years of experience in troubleshooting
- Proficient in Windows 10, macOS, Active Directory, and Microsoft Office 365 Suite
- Citrix XenApp and XenDesktop experience
- Experience with Dell Wyse thin clients
Responsibilities:
- Provide level 1 desktop support to end users
- Install and configure computer systems and applications, including onboarding new hires
- Analyze, troubleshoot and diagnose hardware/software problems
- Pro-actively prioritize and manage several milestones and projects efficiently
- Utilize ticketing system for technical assistance requests, steps taken to resolve them, and the specific dates/individuals involved
- Vendor and order management
- Create online documentation pertaining to computer and application troubleshooting and usage
- Maintain a working audit log detailing all system updates, as well as the date of completion
- Professional written and interpersonal skills are essential when communicating with employees and vendors
