What are the responsibilities and job description for the Receptionist Information Desk position at Boulder Community Hospital Health System?
Receptionist/Information Desk
Boulder Community Health, Boulder, CO 80303
$21.00 - $28.38 an hour - Part-Time Evenings, 10 hours per week
**Range includes evening and weekend differential.
Boulder Community Health is seeking a Receptionist that is responsible for facilitating the smooth and accurate flow of information regarding hospital-wide services, location of patients, location of hospital departments, location of meetings, etc., ensuring excellent customer service to patients and visitors. The Information Desk Receptionist is a resource for the volunteers who are working at the Information Desk or Emergency Department Greeter's Desk.
Benefits:
403(b)Retirement plan
Education assistance program
Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki
Free one-on-one retirement planning sessions
Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family
Qualifications
High school diploma or equivalent preferred
Prefer minimum of 2 years' experience in a hospital setting
Experience in customer service preferred
Experience working with varied personality types preferred
Experience in working with volunteers preferred
Responsibilities
Serves as the official greeter and is a knowledgeable advocate of the hospital.
Promptly and courteously greets and receives hospital patients, visitors, employees, physicians, vendors and other guests, using patient / customer names whenever possible.
When requested, contact hospital staff member / department to confirm appointment / arrival of the guest.
Assists with general inquiry and/or needs, gives directions and escorts (or delegates an escort) patients to their destination.
Answers incoming telephone calls promptly and responds to general inquiries about meetings, programs, and services, making appropriate referrals.
Maintains a positive, upbeat attitude, consistent with patient / customer-focused model of care, with a goal of providing individualized service.
Keeps abreast of changes and "what's going on" at BCH and clearly articulates appropriate information.
Maintains Information Desk department systems, ensuring accuracy and confidentiality for patient and other relevant information.
Maintains appropriate coverage at the Information Desk and ED Greeter's Desk.
Maintains accurate flower sign-in log and ensures follow up regarding any customer discrepancies.
Ensures cleanliness, orderliness, and safety of the main and ED entrance. Reports specific needs to appropriate department.
Maintains adequate supply of brochures and related information, as well as needed equipment (wheelchairs, etc.).
Monitors the environment of the lobby and ED waiting area for good flow while caring for patient and visitor needs.
About Boulder Community Health and Boulder, Colorado
Boulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado. It provides comprehensive medical services to the Boulder County community, including acute care, emergency services, and outpatient care. BCH operates several facilities, including the flagship Boulder Community Hospital, and offers a wide range of specialties such as cardiology, oncology, orthopedics, and maternity care. The organization is known for its commitment to high-quality care, patient-centered services, and a focus on wellness and prevention.
Boulder Community Health is dedicated to improving the health of the local community by integrating advanced medical technology, evidence-based practices, and personalized care. The healthcare system also emphasizes collaboration with local physicians, wellness programs, and community outreach initiatives. BCH is recognized for its strong ties to the local population and its role in supporting public health initiatives, promoting healthy lifestyles, and addressing health disparities.
Boulder Community Health is a Certified Level II Trauma Center and has received incredible accolades for the wonderful care that we provide including: Newsweek- "America's Best-in-State Hospital 2025"; U.S. News and World Report- "Best Hospitals for Maternity Care 2025"; 5280 Magazine-"21 BCH physicians among 2024 list of the region's best doctors"; Daily Camera People's Choice Awards 2024- Honorable mention, Best Physical Therapy Center; and American Heart Association- Quality Stroke Care 2024.
As an employee at Boulder Community Health, you will enjoy working in state-of-the-art facilities with competitive compensation and benefits, including health/dental/life, tuition reimbursement and an on-site fitness center. You also have access to an incredible Employee Wellness and Support program, employee activities, discounts and more!
EOE/Affirmative Action/Drug-free workplace.
BCH will never conduct interviews or ask for employment documents via text.
This position is an internal opening and will close in 7 days. Applications will be accepted until the closing date.
Salary : $21 - $28
