What are the responsibilities and job description for the Full-Time MRI Front Desk Receptionist position at BoulderCentre for Orthopedics and Spine?
Description
This position greets and directs patients and visitors with professionalism and courtesy. Obtains patient paperwork for check-in, ensures accuracy and completeness of patient demographic information in computerized EMR system. The receptionist is responsible for answering incoming calls, checking patients in and out, collecting necessary documentation and demographic information, collecting co-pays, as well as additional clerical duties.
Hours would be: Monday to Friday 10:30 am to 7 pm.
Requirements
Primary Job Responsibilities:
1. Greets and interacts with patients, staff and visitors in a prompt, professional and friendly manner, determines the purpose of visit. Additionally, checks patients in and out, collects necessary documentation and demographic information, collects co-pays.
2. Promptly and professionally answers telephone calls. Routes calls appropriately, offers voice mail or redirection of calls as needed.
3. Schedules imaging appointments for patients either by phone when they call or in-person after an office visit.
4. Uses computerized EMR system to match physician /clinician availability with patient’s preferences in terms of date and time.
5. Maintains scheduling system so records are accurate and complete and can be used to analyze patient/scheduling patterns.
6. Communicates as needed with physician /clinician and other staff about any patient concerns or issues related to imaging orders. Answers non-medical questions and gives routine non-medical instructions.
7. Explains financial requirements to the patients or responsible parties and collects co-pays as required.
8. Keeps the reception, patient areas and break room clean and organized. Opens and closes office as needed.
9. Facilitates patient flow and communicates delays with patients and clinical staff.
10. Follows all Clinic policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
11. Adheres to HIPAA policies at all times.
12. Appropriately and courteously screens solicitors for relevance to organization needs.
13. Provides excellent service to all customers (internal and external) with a positive, helpful attitude.
14. Assists in the ordering, receiving, stocking and distribution of office supplies.
15. All employees have a responsibility to comply with our organization’s policies and procedures, code of conduct and mission, values & vision.
16. Performs other duties as assigned.
Additional Department-Specific Responsibilities:
MRI:
1. Verifies patient demographics, secures signatures on applicable authorizations, histories and other forms, and prepares patient file for technologist.
2. Occasionally assists MRI Technologist in positioning patients for the diagnostic procedure.
3. Researches and verifies patient insurance benefits, including: obtaining pre-authorization when applicable and advising patients about co-insurance and deductibles due at time of service.
4. Process MRI claims for reimbursement following completion of procedure.
Education: High school diploma or equivalent.
Experience: One year of experience in customer service or reception, preferably in a medical office setting.
Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.
Company Paid Benefits
Employee HDHP Plan
Basic Life/AD&D –Guardian
16 days of PTO per year
7-7.5 paid holidays per year
EAP
401(k) Safe Harbor Contribution
Benefit Options Requiring Employee Contributions
· Medical
· HSA and FSA
· Dental
· Vision
· Short-Term Disability
· Voluntary Life and AD&D
· Flex Spending Accounts
· General Purpose Healthcare FSA
· Optional Protection Benefits (Accident, Hospital Indemnity, Cancer Care and Critical Illness Insurance)
· 401K
Closing Date: January 3rd, 2025
Bonus Eligibility: No
Reports to: MRI/CT Manager
Salary : $18 - $26
