Physical Therapy Front Desk Receptionist

Job Overview: Join our Physical therapy team as a Front Desk Receptionist, a position that plays an integral roles in our patient experience. This role greets and directs patients and visitors with professionalism and courtesy. The receptionist will be responsible for answering incoming calls, checking patients in and out, collecting necessary documentation and demographic information, collecting co-pays, pre-payment for procedures, payment on balances due at time of visit or past due, as well as additional clerical duties.

Department: Physical Therapy

Reports to: Director of Physical Therapy

Schedule/Type: FT - hourly M-F

Wage: 18.00-26.00 per hour, Commensurate with experience

Bonus Eligibility: No

Primary Job Responsibilities:

• Greets and interacts with patients, staff and visitors in a prompt, professional and friendly manner, determines the purpose of visit, and directs them to appropriate person or department(s). Additionally, checking patients in and out, collecting necessary documentation and demographic information, collecting co-pays, pre-payment for procedures, payment on balances due at time of visit or past due.
• Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail or redirection of calls as needed.
• Schedules appointments for patients either by phone when they call in or in person after an office visit.
• Uses computerized EMR system to match therapist/clinician availability with patient’s preferences in terms of date and time.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/scheduling patterns.
• Communicates as needed with therapist/clinicians and other staff about any patient concerns or issues related to scheduling. Consults with Front Desk Supervisor and/or EMR Educator about any system problems.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Verifies physical therapy benefits with insurance companies.
• Responsible for keeping reception, patient waiting areas, and break room clean and organized.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Follows all policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Appropriately and courteously screens solicitors for relevance to organization needs.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Manages office supply order for assigned department.
• Performs other duties as assigned.

Education: High school diploma or equivalent.

Experience: One year of experience in customer service or reception, preferably in a medical office setting.

Performance Requirements:

• Knowledge of medical practice protocols, scheduling systems, customer service, medical terminology, and staff roles.
• Skill in using multi-line phone systems, communicating with clinicians, multitasking, and providing clear phone communication.
• Ability to work under pressure, gather and route information, handle irate callers, and use Microsoft Office and EMR software effectively.

Company Paid Benefits

Basic Life/AD&D –Guardian

16 days of PTO per year

7-7.5 paid holidays per year

EAP

401(k) Safe Harbor Contribution

Benefit Options Requiring Employee Contributions

• Medical
• HSA and FSA
• Dental
• Vision
• Short-Term Disability
• Voluntary Life and AD&D
• Flex Spending Accounts
• General Purpose Healthcare FSA
• Optional Protection Benefits (Accident, Hospital Indemnity, Cancer Care and Critical Illness Insurance)
• 401K

Application Closing Date: February 28th, 2025