What are the responsibilities and job description for the Customer Service Order Processor position at Boutique Recruiting?
Onsite
A leading wholesale distributor of paint, hardware, lumber, janitorial, and building supplies in Port Washington, NY, is on the hunt for a dynamic and enthusiastic Customer Service Order Processor to join their vibrant team! This role is perfect for someone who thrives in a fast-paced environment and loves the challenge of processing purchase orders from start to finish. You’ll be the go-to person for handling customer inquiries and providing top-notch service via phone and email. If you have a knack for technology, a positive attitude, and a passion for delivering exceptional customer service, this is the opportunity for you!
Salary Range: $50,000-$60,000 / year DOE
Customer Service Order Processor Responsibilities
A leading wholesale distributor of paint, hardware, lumber, janitorial, and building supplies in Port Washington, NY, is on the hunt for a dynamic and enthusiastic Customer Service Order Processor to join their vibrant team! This role is perfect for someone who thrives in a fast-paced environment and loves the challenge of processing purchase orders from start to finish. You’ll be the go-to person for handling customer inquiries and providing top-notch service via phone and email. If you have a knack for technology, a positive attitude, and a passion for delivering exceptional customer service, this is the opportunity for you!
Salary Range: $50,000-$60,000 / year DOE
Customer Service Order Processor Responsibilities
- Answer questions regarding customer orders
- Take orders via phone, email, fax, and online and input them in the system
- Assist AP team with getting invoices paid as needed
- Investigate pricing issues and issue credits as needed
- Work cross-functionally with departments to stay up to date on the delivery status
- Upsell customers while creating a positive customer experience
- Multitask and shift priorities as needed to meet customer needs
- 1-3 years of customer service and inside sales experience
- Experience with order entry and following through the whole PO cycle
- High school diploma
- Punctual; exceptional with time-management and multitasking
- Tech-savvy; must be proficient in Excel; experience with proprietary ordering systems is a plus
- Detail-oriented; strong verbal and written communication skills
- Can-do attitude and great customer service skills
- Bilingual in English/Chinese/Spanish is a huge plus, but not required
- Must be able to work 100% onsite at the office in Port Washington, NY
- 80% medical, dental, and vision coverage for the employee. eligible after 60 days
- Annual merit increases and holiday bonus
- 5 days of PTO, New York Sick leave
- 401(k) options, available after 90 days
- Opportunity for career advancement under great leadership
Salary : $50,000 - $60,000
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