Demo

IT Help Desk Technician Tier 2 (MSP)

Bowman Williams
Des Plaines, IL Full Time
POSTED ON 1/27/2025 CLOSED ON 2/13/2025

What are the responsibilities and job description for the IT Help Desk Technician Tier 2 (MSP) position at Bowman Williams?

We are a veteran-owned provider of Managed IT Services and proactive Security solutions based in Des Plaines, TX. We’re dedicated to empowering and protecting businesses through innovative technology and exceptional service. With our security-first mindset, we focus on anticipating and neutralizing digital threats before they can impact our clients. We promote internal growth and back it up by offering regular paid training, hybrid WFH schedule, certification reimbursement, and more!


Our current opening is for an IT Help Desk Technician Tier 2 (MSP) to handle first and second level support for Microsoft focused environments. This role requires at least 1 year of MSP experience with a preference given to those who have also used ConnectWise or similar PSA tools.


IT Help Desk Technician Tier 2 (MSP) Responsibilities:

  • Technical issues involving Microsoft’s core business applications and operating systems.
  • Support of disaster recovery solutions.
  • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • System documentation maintenance and review in ConnectWise.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.


IT Help Desk Technician Tier 2 (MSP) Benefits:


  • Health Insurance
  • Hybrid WFH schedule
  • Retirement with 3% match
  • Certification Reimbursement
  • Paid Training
  • Travel Reimbursement

Salary : $65,000 - $75,000

IT Help Desk Technician
Helm Group -
Westmont, IL
IT Help Desk Technician
Eccezion -
Mc Henry, IL
IT Services Help Desk Technician
NerdsToGo of Chicago Downtown, IL -
Chicago, IL

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a IT Help Desk Technician Tier 2 (MSP)?

Sign up to receive alerts about other jobs on the IT Help Desk Technician Tier 2 (MSP) career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$109,702 - $143,233
Income Estimation: 
$150,767 - $193,289
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Bowman Williams

Bowman Williams
Hired Organization Address New York, NY Full Time
MSP Sales Executive IT Services Location : Hybrid (3 Days in Office, 2 Days Remote Midtown Manhattan) Compensation : $75...
Bowman Williams
Hired Organization Address New York, NY Full Time
MSP Sales Executive – IT Services Location : Hybrid (3 Days in Office, 2 Days Remote – Midtown Manhattan) Compensation :...
Bowman Williams
Hired Organization Address New York, NY Full Time
MSP Sales Executive – IT Services Location : Hybrid (3 Days in Office, 2 Days Remote – Midtown Manhattan) Compensation :...
Bowman Williams
Hired Organization Address Richardson, TX Full Time
Project Manager – IT Managed Services Location: Richardson, TX (Hybrid – Remote/WFH flexibility) Are you an experienced ...

Not the job you're looking for? Here are some other IT Help Desk Technician Tier 2 (MSP) jobs in the Des Plaines, IL area that may be a better fit.

IT Help Desk Technician Tier 2 - (Level 2)

Middleground, Westchester, IL

Tier 1 Help Desk Technician

5Q Partners, LLC, Chicago, IL

AI Assistant is available now!

Feel free to start your new journey!