Director of Clubhouse Operations

Position: Director of Clubhouse Operations                                                

Location: 565 Morris Avenue, Bronx, New York 10451

Hours: 35 hours per week

Employment Type: Full-Time, Exempt

Salary Range: $70,000-$90,000

ABOUT US

Founded in 1876, The Boys’ Club of New York (BCNY) is a youth development organization that aims to empower boys and young men, ages 7 to 21, by providing effective programs and a supportive community. BCNY offers evidence-based programs to address our members' evolving social, emotional, health, creative, educational, and vocational needs in meaningful, lasting ways. BCNY develops programs to cultivate positive qualities in members and strives to continually deepen and broaden our impact.

JOB SUMMARY

The Director of Clubhouse Operations exercises a pivotal role in ensuring the seamless, efficient, and exemplary daily operations of the Clubhouse, serving boys ages 7 to 21. Reporting to the Clubhouse Director, the Director of Clubhouse Operations works collaboratively with the Clubhouse Leadership Team to foster a safe, welcoming, and dynamic environment for the staff, members and their families. 

KEY RESPONSIBILITIES

Leadership and Supervision

• Hire, train, onboard, and supervise front-line clubhouse operations staff.
• Provide leadership and direct supervision to the Operations Associate, Operations Aides, and Maintenance Team.
• Lead ongoing staff training initiatives on policies, procedures, compliance, and BCNY systems such as the Member Information System (MIS) and payroll.
• Collaborate with the Clubhouse Leadership Team to foster a culture of operational excellence, teamwork, and youth-centered service delivery.
• Assist the Clubhouse Director in observing program areas and completing written reports as requested.
• Promote staff accountability and professional development to ensure consistent, high-quality service.

Program Excellence and Member Services

• Oversee the member registration process, ensuring an efficient and welcoming experience for youth and families.
• Work with program staff to plan and execute special events, parent engagement activities, talent shows, guest presentations, and meetings that enhance the member and family experience.
• Deliver high-quality customer service by ensuring the front desk is staffed at all times, visitors are greeted courteously, and inquiries regarding Clubhouse procedures and programs are handled promptly.
• Maintain and update accurate member data in the Member Information System (MIS); oversee audit of member files for completeness and accuracy.
• Coordinate member recruitment and retention efforts in collaboration with program staff.
• Manage Clubhouse program schedules and track all activities, including staff, volunteer, and member attendance; ensure updated information is reflected on the BCNY website.
• Coordinate member transportation services, including buses for trips and escorts to and from schools; troubleshoot issues and report chronic service concerns.
• Oversee daily food services, ensuring accurate meal tracking and timely resolution of service issues.

Operations

• Manage daily clubhouse operations to ensure smooth logistics and efficient processes.
• Establish and maintain organized paper and electronic filing systems, including attendance records, correspondence, and program documentation.
• Process and track clubhouse invoices and monitor budgetary spending in collaboration with the Clubhouse Director and full-time staff.
• Gather and submit part-time payroll for approval before submitting it to Finance
• Manage general clubhouse services, including procurement of supplies and equipment, non-plant property maintenance, telephone systems, and security functions (keys, alarms).
• Coordinate and track maintenance requests; and escalate chronic service issues to the Clubhouse Director.

Safety and Compliance

• Ensure full compliance with all applicable regulations, including Department of Health (DOH), Office of Children and Family Services (OCFS), School Age Child Care, and Department of Labor requirements.
• Establish and maintain accurate personnel files for all full-time and part-time staff, ensuring OCFS-required documentation and photo IDs are current.
• Complete and file all required compliance reports and contracts with regulatory agencies.
• Conduct periodic internal audits and reviews to identify and resolve compliance issues, ensuring 100% regulatory adherence.
• Develop and implement corrective action plans for  identified compliance concerns.
• Schedule and conduct required emergency drills; and oversee clubhouse security systems to ensure the safety of all members, staff, and visitors.
• Provide staff training on compliance-related topics and emergency procedures to maintain a safe and secure clubhouse environment.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Public Administration, Management, Youth Development, or a related field; equivalent combination of education and at least five years of relevant experience will be considered.
• Proven experience working with youth with a focus on serving economically and educationally disadvantaged communities.
• Demonstrated ability to be a founding member of a new leadership team, contributing to the vision, structure, and culture of a new clubhouse and its programs.
•  Experience working on a high functioning team planning, coordinating, and facilitating youth programs and activities that are engaging, developmentally appropriate, and aligned with youth development best practices.
• Strong leadership skills, with a collaborative approach to managing teams and building a positive, mission-driven organizational culture.

• A team player mindset, with the ability to work collaboratively and supportively as part of a high-functioning leadership team.

• Flexible and adaptable, with a willingness to work a demanding schedule, including evenings and weekends, to meet the needs of the clubhouse and its members.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), with advanced Excel skills; experience with data management systems and a willingness to learn new software platforms as needed.

The Boys’ Club of New York is an equal opportunity employer  

and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.  If you have a disability or other protected need requiring an accommodation, please contact Human Resources.