What are the responsibilities and job description for the Front Desk Receptionist position at Boys & Girls Club of the Fox Valley?
Position Overview
The front desk receptionist is responsible for providing an optimal guest experience through greeting visitors and clients, answering phones, and additional administrative responsibilities assigned by the Branch Director. Hours will be Monday-Friday, 8:00 AM-11:00 AM during the school year and 6:45 AM-9:45 AM during the summer.
Essential Job Functions
- Greet and direct all visitors politely and professionally, including but not limited to caregivers, youth, deliveries, counseling appointments, board members, community partners, and donations.
- Answer telephones, provide general information and refer callers to other staff or voicemail.
- Assist with building rentals.
- Greet and check-in members during non-school days and summer programs.
- Interact with and assist youth as needed.
- Data entry for program tracking and incident/behavior forms.
- Maintain accurate files and records.
- Assist with maintaining a tidy and organized front desk area.
- Collect membership fees.
- Work on special projects as directed.
- Collaborate with internal teams and departments to align goals and strategies and to foster a culture of cooperation and teamwork.
- Engage in continuous learning and contribute to the effective implementation of continuous improvement processes.
- Support the ethical use of data to make decisions in a timely and informed manner.
- Represent the organization to the community in a way that enhances the organization’s profile, builds its reputation, supports its strategic priorities, and advances its mission.
- Contribute to operational goals and objectives that align with and advance the organization's strategic priorities.
- Strive to meet and surpass the expectations of youth, families, staff, volunteers, Board, funders, and other key stakeholders.
- Focus efforts on promoting equity, engaging in trauma-informed and continuous improvement practices, and doing what is needed to help the communities the organization serves become great places for all children and youth to grow and thrive.
- Ensure current safety practices meet or exceed organizational requirements.
- Support the implementation of new or amended policies, practices, and processes that further mitigate and minimize safety risks.
- Demonstrate a commitment to excellence, aligning your efforts with the organization’s values, mission, strategic priorities, and policies.
- Participate in available coaching opportunities, regular one-on-one meetings with supervisor, performance evaluations, and goal setting.
- Demonstrate a commitment to learning and development by following talent development requirements and creating and following a professional development plan.
Other duties as assigned.
Qualifications
The front desk receptionist requires a majority combination of the following:
Education and Experience
- High School diploma or equivalent, or Associate’s Degree preferred
- 1-2 years reception or front office experience.
- Demonstrated record of strong customer service skills.
Skills and Requirements
- Strong collaboration skills
- Friendly and outgoing with the ability to connect with a diverse group of people, including youth.
- Professional and friendly phone manner.
- Efficient, organized, and resourceful with a strong attention to detail.
- Exceptional communication skills, with the ability to convey information in a timely, open, and clear manner.
- Reliable transportation.
- Knowledge of and ability to effectively use computers, software, and other technology tools.
- Ability to establish and maintain effective working relationships with others.
Key Characteristics (Standard for every position in the organization).
- Is mission-driven and values-based.
- Demonstrates a growth mindset and a commitment to lifelong learning.
- Upholds a commitment to equity, while striving to be anti-racist and respectful of cultural differences with all stakeholders.
- Contributes to a purpose-driven culture characterized by trust, inclusion, belonging, autonomy, and learning.
- Operates with excellence in mind in all matters.
Working Conditions
Work will primarily occur in a climate-controlled environment with minimal potential for safety or health hazards. This position may include flexible working arrangements, such as remote work and compressed workweeks, subject to supervisory approval. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Demands include:
- Must be able to remain in a stationary position for extended periods of time.
- Must be able to move independently indoors.
- Must be able to operate a computer and other office productivity equipment, such as a phone and photocopier.
- Must be able to communicate efficiently and effectively.
- Must be able to quickly detect safety concerns.
- Must be able to move equipment and supplies required to perform the position’s responsibilities.
- Must be able to work effectively in an environment where the noise level may be loud at times.
Reasonable accommodation will be made to enable individuals with documented disabilities to perform essential functions.
