Family Advocate [E]

Job Details

• Support programs, activities and services that prepare youth and families for success by incorporating the organization’s mission
• Create an environment that promotes the physical, social and emotional well-being of youth and their families through providing youth and parents support towards improving child’s functioning and ensuring basic needs and psychiatric services are coordinated and accessed in a timely manner 
• Ensure the locations used meet health and safety standards and ensure the safety of all members
• Take actions to prevent accidents and respond to injury and signs of illness
• Communicate any safety concerns to supervisor
• Practice sound judgment regarding safety; ability to adapt and be flexible; ability to uphold the organization’s mission and values
• Effectively support the planning, development and implementation of truancy mediation and parent empowerment programs and services
• Adhere to proper documentation procedures and processes according to Orange County and Behavioral Board of Science standards
• Attend SARB’s (Student Attendance Review Board) hearings
• Attend and present truancy mediation services at District Attorney school meetings
• Maintain strong organizational skills with attention to detail, ability to follow-up and manage demanding caseload
• Effectively monitor and evaluate programs, services and activities through completing weekly client services log, pre/post surveys, and direct services hour logs and submitting to supervisor and applicable stakeholders   
• Ensure a productive work environment by working as a member of a team, contributing to team meetings, and providing feedback to support decision-making
• Develop own knowledge and skills in each of the various Community Health Programs in order to diversify skills
• Develop own knowledge and skills in each of the various Boys & Girls Clubs of Garden Grove’s programs in order to diversify skills and integrate self into the community and organization as a whole
• Be resourceful and possess a knowledge of community based mental health services
•  Effectively uses Microsoft Office programs, electronic scheduling and database software 
• Manage active caseload of 5-15
• Complete daily process notes for each client within 24 hours and keep client information up to date
• Collaborate with all community partners regarding case’s  
• Document all services rendered including phone contact, completed services, case notes, referrals, etc. in database 
•  Build partnerships with parents, families, referring agents, other BGCGG program staff and community partners
• Increase the visibility of BGC-CHS programs, services and activities through networking opportunities, outreach and community partnerships
• Share event announcements, program updates and distribute program flyers at events, meetings and when communicating with the community and BGCGG
• Promote and assist with BGCGG organizational events in addition to supporting organizational fundraising efforts 
• Maintain close, daily contact with staff members and supervisors to receive/provide information, discuss issues, explain or interpret guidelines/instructions; instruct, and advise/counsel
• Use exceptionally strong verbal and writing skills; must be able to communicate needs and concerns clearly and document services and correspondence in a clear and concise manner in accordance with program standards 
• Maintain contact regularly with external community groups, schools, social workers, clients, BGC-CHS partners and others to promote and ensure family information and referral services are successful
• Maintain a high level of phone and email etiquette
• Maintain strong communication skills; both written and verbal, and ability to provide feedback regularly
• Work with diverse populations in a culturally competent manner
• Manage own time and resources; prioritize and complete multiple tasks within expected deadlines
• Maintain excellent documentation skills with demonstrated ability to write clearly, concisely and descriptively
• Remain objective in crisis situations and maintain healthy boundaries
• Work cooperatively and positively in a team approach with staff and management personnel
• Work productively with minimum supervision and to take initiative on projects
• Maintain up to date knowledge of  HIPAA and confidentiality regulations; keep information confidential and report necessary information to appropriate individuals
• Follow organizational procedures and policies
• Maintain skills and ability to work one-on-one with youth and adults
• Maintain networking skills and ability to establish collaborative relationships
• Display confidence and adept at conflict resolution strategies; demonstrated experience in ethical standards of reporting
• Maintain strong written and verbal communication skills; a clear understanding of ethical and legal obligations under BBS

• Attend weekly/monthly Quality Review Committee meetings, supervision sessions, staff meetings and conferences and trainings as required
• Work within administrative and process parameters as required

• At least 21 years of age
• Bilingual capabilities preferred
• Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, or related field
• Currently enrolled in a Masters of Social Work program or Social Worker intern or an ASW preferred
• Master’s degree in Social Work, Psychology, Sociology, or related field preferred
  • Currently registered with the BBS and must maintain current registration throughout employment
• Must have and maintain valid Professional Liability Insurance (Malpractice Insurance) 
• At least 1 year of experience working with children/adolescents and families experiencing distress (2 years preferred)
• At least 6 months of experience working with groups (1 year preferred)
• Able speak in front of large and small groups
• Experience with case management and knowledge in case management philosophy and function
• Ability to use a variety of computer software applications, specifically, Excel, Word, Publisher and Outlook
• Knowledge of administrative and clerical procedures and systems such as managing files and records, following up on phone calls, receiving and documenting payments, completing reports, and tracking data
• Must be available to attend a maximum of 2 hours/week clinical supervision based on a consistent schedule for the entire school year
• Reliable transportation, safe driving record, valid CA driver license, at least 2 years of driving experience and current automobile insurance
• Position may require standing/sitting for extended periods of time, dexterity of hands and fingers to operate office equipment, reaching overhead, above the shoulders and horizontally, bending at the waist; seeing to review and analyze reports, documents or other reports; hearing and speaking to communicate and provide information to others; speaking to be heard before groups of people; position may require to lift, carry, pull or otherwise move objects between 10-20 pounds