Membership Desk Coordinator

Company Overview

The Boys and Girls Clubs of Hancock County is dedicated to youth development, providing a positive environment that inspires all young people, especially those that need us most, to achieve their full potential as productive, responsible, and caring citizens.

Summary

We are seeking a dedicated individual for the role of Membership Desk Coordinator at the Boys & Girls Clubs of Hancock County Jim Andrews Unit in Greenfield, IN. This individual is responsible for the intake and greeting of all Boys & Girls Club guests. Tasks will include answering the phone, registering new members, greeting visitors that enter the facility, and directing all individuals to their appropriate destination. Individual is also responsible for filing and data management of members and volunteer staff in our MyClubHub system. Monitor/manage flow of pedestrian traffic entering and leaving building, with special attention to safe/secure member entry and exit. Serve as ambassador to the Club. Maintain/implement member and volunteer tracking system through MyClubHub. Will report directly to Program Director & Unit Director.

Qualifications

• Volunteer experience preferred and experience managing others. Possess strong organizational skills. Demonstrate punctuality in managing volunteers.
• Demonstrate the ability to manage multiple tasks simultaneously.
• Ability to be dependable and available to members, staff, and volunteers.
• Possess self-motivation and interpersonal skills.
• Ability to speak to groups, agencies, students, and community members.
• Technical skills include: Proficient in MS Word and Excel; Proficiency in utilizing the internet; Data entry.
• Post-secondary experience required and degree preferred.
• Seeking individual with Boys & Girls Club knowledge.

Membership Coordinator Essential Job Functions

• Politely question visitors regarding their purpose in visiting the Club.
• Ensure processing of all entering members and volunteers, using member and volunteer tracking system (MyClubHub).
• Ensure processing of all existing member children using member tracking system (MyClubHub) and picture identification.
• Be knowledgeable of all program and schedules.
• Greet all visitors, members, and parents with a warm welcoming smile and verbal greeting.
• Phone conversations must be respectful and polite.
• Help all members, visitors and parents by answering questions when and where appropriate.
• Process fee payments, providing completed receipt.
• Distribute program equipment to members. Report damaged equipment to Director of Operations & Facilities.
• Remain ever vigilant regarding member safety and security.
• Thoroughly understand all emergency procedures (Fire, tornado, crisis).
• Maintain clean and well organized membership desk at all times.
• Develop and implement a positive and inclusive membership intake process that informs and welcomes parents; including Club tours, form review, answering questions, and assisting new families as necessary. This includes intake of fees.
• Answer the phone and positively direct callers to the appropriate destination.
• Encourage a positive and welcoming environment for all visitors.
• Create and provide communication materials to parents, school, or community members/organizations.
• Register members as needed for camps or special events as needed.
• Intake donations and properly process them with Director of Resource Development & Administration.
• Assist with clean up and organization of membership desk area.
• Assist the Director of Operations & Facilities with weekly or monthly tasks as needed including organization of human resource information/distribution.
• Assist the Director of Operations & Facilities with monthly tasks as needed including distribution of information, board data development, registrations, National Boys & Girls Clubs of America requirements, etc.
• Assist with driving when necessary.
• Report to Director of Operations & Facilities.
• Assume other duties as assigned by Director of Operations & Facilities and Program Director.

Work Requirements

• Ability to perform gross and fine motor activities required for typing, writing, simple manipulations such as telephone buttons, computer keyboards, printer machine buttons, etc.
• Ability to work in a professional environment and positively represent organization under various levels of stress.
• Ability to work on multiple projects and prioritize effectively.
• Visual acuity for accurate reading, typing, filing and use of computer screen.
• Ability to work at a rapid pace and where frequent interruptions and changes in plans or deadlines may occur.
• Hearing is needed for purposes of business related phone communication, public broadcasts, answering incoming phone calls, etc.
• Ability to lift and carry 15 to 50 pounds for office supples, audio equipment, and other items needed for the preparation and takedown of special events.
• Ability to operate a safe mode of transportation for publicity functions/events, transportation of supplies, and meetings.
• Ability to bend, twist, reach, stoop, squat for filing and retrieval of stored files and supplies.

The Boys & Girls Clubs of Hancock County is an Equal Opportunity Employer.

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 30 per week

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• No weekends

Work Location: In person

Salary : $16