INspire Cafe Team Leader

About the INspire Cafe:

INspire Café is a community cafe with a mission to inspire positive change. In partnership with others, we strive to break down barriers, challenge perceptions, and promote inclusion and independence by offering meaningful employment opportunities for individuals of all abilities.

Position Overview:

The Team Lead at INspire Café is a key leadership role responsible for guiding and supporting entry-level employees as they develop their skills. This role also involves ensuring daily operations such as opening and closing, food and beverage production, maintaining a clean environment, excellent teamwork and customer service.

Essential Functions:

• Lead and support teammates to meet production goals while ensuring excellent customer service.
• Oversee staff tasks, maintain a smooth workflow, and ensure efficiency in order taking, preparation, and service.
• Provide ongoing support and training to promote employee growth and skill development.
• Organize and manage the team to keep operations on schedule and maintain a productive environment.
• Maintain ServSafe Manager certification with Allergen Awareness Training. If you do not have ServSafe Certification we will provide access training.
• Greet customers in a friendly manner and support staff with taking orders and serving food and beverages.
• Assist in preparing and serving drinks (e.g., drip coffee, cold brew, smoothies) and food items (e.g., soups, sandwiches, pastries).
• Ensure staff can address customer inquiries about allergens and properly serve allergen-free foods.
• Promote and recommend menu options to customers.
• Ensure the cafe space is inviting and presentable.
• Receiving and putting away orders of supplies and products.
• Maintain equipment (e.g., grinders, coffee machines) by cleaning, troubleshooting, and scheduling repairs.
• Ensure the café customer space and work areas are clean, sanitary, and organized.
• Address and resolve customer concerns or complaints.
• All other job duties as assigned.

Skills Required:

• Money-handling skills
• Strong multitasking abilities, balancing production demands while supporting and overseeing staff.
• Ability to remain calm in high-stress situations and maintain a positive work environment.
• Excellent listening and communication skills to effectively engage with customers and coworkers.
• Basic coffee knowledge (e.g., preparing common coffee beverages); advanced knowledge of roasting, grinding, and sourcing is a plus.
• Exceptional customer service and interpersonal skills to resolve conflicts and foster positive interactions.
• Teamwork skills to collaborate efficiently in a fast-paced, high-volume environment.
• Attention to detail for handling specific customer requests and managing high-volume beverage preparation with minimal errors.
• Time management and organizational skills to ensure efficiency in a busy environment.

Qualifications and Experience:

• Experience as a barista, food server, or in a similar role.
• Experience working with individuals with disabilities (preferred but not required).
• Hands-on experience with brewing equipment and knowledge of sanitation regulations is a plus.
• Flexibility to work various shifts.
• High school diploma or equivalent; additional relevant training is a plus.
• Ability to lift a minimum of 50 lbs.
• Must be comfortable going up and down stairs to retrieve supplies.
• Able to stand and move about throughout the entire shift time with the exceptions of breaks.

Boys & Girls Clubs of Stoneham & Wakefield is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including pregnancy, sexual orientation and gender identity, national origin, age, marital status, disability, genetic information, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Shift:

• Day shift

Ability to Commute:

• Wakefield, MA 01880 (Required)

Ability to Relocate:

• Wakefield, MA 01880: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $19