Rental Car Manager

Description

Bozard Ford Lincoln is seeking an experienced and highly motivated Rental Car Manager to oversee our rental car department. This role is critical to ensuring efficient fleet utilization, driving department profitability, and leading a team dedicated to providing exceptional customer service. The ideal candidate will possess a strong background in rental car operations, demonstrate excellent leadership and communication skills, and be dedicated to fostering a positive, results-driven environment in alignment with Bozard's "Driven to Inspire" values.

Key Responsibilities:
 

Leadership & Team Management:
Lead, train, and motivate a team of rental car associates, fostering a positive and productive work environment.
Develop and implement training programs to ensure high levels of performance and customer service.
Provide guidance and support to staff, addressing concerns and maintaining team morale.
 

Fleet Utilization & Maintenance:
Oversee the daily management and effective utilization of the rental fleet, ensuring maximum profitability.
Manage inventory levels and coordinate fleet rotation with the sales department to minimize downtime.
 

Scheduling & Time Management:
Create efficient schedules for the rental car department team, ensuring optimal staffing levels to meet customer demand.
Oversee time management for all employees, ensuring adherence to work hours and efficient operation during peak times.
 

Department Profitability:
Manage department budget and financial targets, focusing on maximizing revenue and minimizing costs.
Implement and monitor performance metrics to track department success and identify areas for improvement.
Identify opportunities to increase rental revenue through upselling, pricing strategies, and promotions.
 

Customer Service Excellence:
Ensure the highest level of customer service, addressing customer concerns, resolving issues, and enhancing customer satisfaction.
Build strong relationships with customers to drive repeat business and positive word-of-mouth referrals.
 

 Adherence to Company Values:
Uphold and promote the core values of Bozard Ford Lincoln, ensuring all team members embody the "Driven to Inspire" philosophy in their work.
Foster a culture of continuous improvement, ensuring the rental car department exceeds company and customer expectations.
 

Qualifications

Experience:
Minimum of 3-5 years of rental car management experience or a related field.
Proven leadership skills with a track record of managing teams effectively.
Strong experience in fleet management, scheduling, and optimizing operations for profitability.
 

Skills & Competencies:
Excellent communication skills with the ability to interact with customers, team members, and upper management effectively.
Strong customer service skills, with the ability to resolve conflicts and enhance customer satisfaction.
Strong organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.
Proficiency with rental management software and Microsoft Office Suite (Excel, Word, etc.).
 

Personal Attributes: 
Motivated, results-oriented, and driven to succeed.
Ability to inspire and lead a team by example, creating a positive and inclusive work environment.
Detail-oriented with a focus on achieving high-quality results.