Director of Payroll

Description

About Brabo:

Brabo is a leading managed service provider specializing in payroll, HRIS, benefits, and insurance. We serve over 1,000 U.S. businesses and are dedicated to quality, communication, partnership, accountability, and continuous growth. Our team prides itself on delivering top-tier service to our clients, maintaining strong relationships, and fostering an environment where team members can excel.   

Position Summary:
We seek an experienced Director of Payroll to lead and oversee two dynamic payroll teams in person based in our Plymouth, MA office in the scenic Cordage Park. (Please note, this is not a remote role). The ideal candidate will be a payroll expert with in-depth knowledge of payroll taxes, filings, and amendments and strong leadership skills to drive process improvements and spearhead team training initiatives. The Director of Payroll will ensure all client cases are managed promptly and consistently, upholding the highest standards of service excellence. This role demands a proactive leader committed to fostering a collaborative environment and continuously enhancing payroll operations. 

Key Responsibilities:

• Lead, manage, and mentor two payroll teams to ensure efficient and accurate payroll operations
• Oversee payroll processing, ensuring compliance with federal, state, and local tax regulations.
• Handle and oversee the filing and amending of payroll taxes
• Develop and maintain standard operating procedures for payroll operations and ensure team adherence
• Facilitate and improve training programs to elevate the skills and knowledge of payroll team members
• Drive continuous process improvements to enhance service delivery and operational efficiency
• Ensure that client cases and inquiries are resolved accurately and within established timeframes
• Collaborate with internal departments to align payroll processes with company goals and client needs
• Keep abreast of changing payroll legislation and implement necessary changes in processes
• Ensure data integrity, compliance, and accuracy in payroll reports and filings
• Work cross-functionally with Benefits, Insurance & HR
• Provide strategic input on technology and system enhancements to improve payroll services
• Attend Weekly Leadership meetings
• Facilitate 1:1s with team members weekly 
• Help company initiatives with the Payroll team by managing monthly KPIs
• Participate in leadership presentations to staff
• Perform other related duties as assigned to support the overall success and efficiency of the payroll department

Requirements

Qualifications:

• CPP (Certified Payroll Professional) or CPA (Certified Public Accountant)   designation is required
• Minimum of 7-10 years of experience in payroll management, with at least 5 years in a leadership role
• Expert knowledge of payroll taxes and regulations, including experience filing and amending taxes
• Proven ability to develop and oversee training programs
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills to lead teams and interact with clients
• High level of attention to detail and organizational skills
• Proficiency in payroll software and systems (experience with platforms such as ADP RUN & Workforce Now or Paylocity is a plus).
• Demonstrated ability to handle confidential information with discretion
• Experience working with CRM and Ticketing solutions like Salesforce

Preferred Experience:

• Experience in process improvement initiatives and project management
• Background in working within managed service providers, HR service firms, employee benefits, accounting, or other similar B2B organizations
• Familiarity with integrating payroll services within broader HRIS platforms or benefit administration portals

Core Competencies:

• Leadership: Inspire and guide team members to perform at their best
• Communication: Deliver clear, concise, and effective communication
• Accountability: Own outcomes and be responsible for team performance
• Innovation: Seek opportunities for process enhancements
• Partnership: Build and maintain strong internal and external relationships

Why Join Brabo HCM?
At Brabo HCM, we are committed to creating an environment that fosters growth, recognition, and excellence. Joining our team means being part of a company that values quality, communication, and partnership. We offer a comprehensive benefits package, continuous professional development, and the opportunity to make a significant impact within a collaborative team.

Application Process:
Interested candidates should submit a resume and cover letter detailing their relevant experience and qualifications.

Brabo HCM is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.