What are the responsibilities and job description for the Desktop Support Specialist – Contract Position position at BranCore Technologies?
Contract Length: 9 months with the possibility of extending based on performance.
**Local Richmond, VA candidates ONLY required due to onsite requirement.
100% ON SITE – Parking NOT provided for contractors
ABOUT THE ROLE
The client seeks TWO experienced Desktop Support Specialists to aid in cleints’s Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).
This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other client’s technical and project teams.
Required/Desired Skills
Working knowledge of and experience with Windows 10 and Windows 11 operating systems. Required, 4 Years
Recent experience in a full-time Help Desk/Technical Support position. Required, 4 Years
Experience and proficiency using an Endpoint Management System. Required, 4 Years
Experience and proficiency using a Workstation Imaging Solution. Required, 4 Years
Experience and proficiency using a Service Management Ticketing System. Required, 4 Years
Experience and proficiency with Microsoft Office 365 applications. Required, 4 Years
Proven analytical and problem-solving abilities. Required, 4 Years
Excellent verbal and written communication skills. Required, 4 Years
Ability to work independently with minimal direction and as a team. Required, 4 Years
Ability to work effectively with end users, technical staff, and senior staff – providing exception customer service. Required, 4 Years
Experience with PowerShell scripting and/or SQL reporting. Desired, 4 Years
Experience with Symantec’s Altiris and/or Microsoft InTune. Desired, 4 Years
Experience with Ivanti Service Desk. Desired, 4 Years
Experience with Microsoft Deployment Toolkit. Desired, 4 Years
Experience with Active Directory. Desired, 4 Years
**Local Richmond, VA candidates ONLY required due to onsite requirement.
100% ON SITE – Parking NOT provided for contractors
ABOUT THE ROLE
The client seeks TWO experienced Desktop Support Specialists to aid in cleints’s Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).
This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other client’s technical and project teams.
Required/Desired Skills
Working knowledge of and experience with Windows 10 and Windows 11 operating systems. Required, 4 Years
Recent experience in a full-time Help Desk/Technical Support position. Required, 4 Years
Experience and proficiency using an Endpoint Management System. Required, 4 Years
Experience and proficiency using a Workstation Imaging Solution. Required, 4 Years
Experience and proficiency using a Service Management Ticketing System. Required, 4 Years
Experience and proficiency with Microsoft Office 365 applications. Required, 4 Years
Proven analytical and problem-solving abilities. Required, 4 Years
Excellent verbal and written communication skills. Required, 4 Years
Ability to work independently with minimal direction and as a team. Required, 4 Years
Ability to work effectively with end users, technical staff, and senior staff – providing exception customer service. Required, 4 Years
Experience with PowerShell scripting and/or SQL reporting. Desired, 4 Years
Experience with Symantec’s Altiris and/or Microsoft InTune. Desired, 4 Years
Experience with Ivanti Service Desk. Desired, 4 Years
Experience with Microsoft Deployment Toolkit. Desired, 4 Years
Experience with Active Directory. Desired, 4 Years
